Men Posted June 4, 2023 Share Posted June 4, 2023 After activating optimiser, Duma OS stuck at loading. See attached. Tried below. But did not work. 1. Waited a few hours to load. 2 Reboot modem soft way (advanced, management, restart) 3. Reboot modem hard way (unplug power and plug in) 4. Telstra smart troubleshoot (say modem firmware needs update, but Telstra tech said it is the latest. Firmware Number 0.18.15r. Gateway Make Model Arcadyan LH1000) 5. Reactivate Internet Optimiser Telstra tech said nothing they can do and ask me to post here, any one can help? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4, 2023 Administrators Share Posted June 4, 2023 Welcome to the forum! Sorry to hear you're having this issue, could you please deactivate optimiser then reboot from the interface, wait a few minutes so it all boots up properly, then re-enable optimiser, then wait 5 minutes this should ensure it loads correctly. Then access please and see if that works. Link to comment Share on other sites More sharing options...
Finless7466 Posted June 18 Share Posted June 18 @Netduma FraserI tried that, but it didn't work, stays on the same loop page. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 18 Administrators Share Posted June 18 11 hours ago, Finless7466 said: @Netduma FraserI tried that, but it didn't work, stays on the same loop page. Hello, welcome to the forum! This topic is a year old, could you let us know what modem you're using etc? Have you contacted Telstra regarding this? HANDSOME KING 1 Link to comment Share on other sites More sharing options...
Finless7466 Posted September 1 Share Posted September 1 On 6/19/2024 at 12:33 AM, Netduma Fraser said: Hello, welcome to the forum! This topic is a year old, could you let us know what modem you're using etc? Have you contacted Telstra regarding this? Sorry for the late response, I've just been living with it not working well and doing the best I can to ignore until now. I'm using the Telstra smart modem gen 2. Telstra support have no clue, mate. It's always the customer's issue with them. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 1 Administrators Share Posted September 1 2 hours ago, Finless7466 said: Sorry for the late response, I've just been living with it not working well and doing the best I can to ignore until now. I'm using the Telstra smart modem gen 2. Telstra support have no clue, mate. It's always the customer's issue with them. Have no firmware updates in that time resolved it? In most cases rebooting then waiting about 4 minutes before accessing should allow it to load correctly, does that work? Link to comment Share on other sites More sharing options...
Finless7466 Posted September 3 Share Posted September 3 On 9/1/2024 at 7:19 PM, Netduma Fraser said: Have no firmware updates in that time resolved it? In most cases rebooting then waiting about 4 minutes before accessing should allow it to load correctly, does that work? Just tried the reboot and nothing. How do I update the firmware? I can't even get in to the basic Telstra system on the router, because it just has a never ending screen that says: DumaOS is loading... This could take up to four minutes. Please wait. If this takes more than four minutes, try rebooting your router to get back to DumaOS. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 3 Administrators Share Posted September 3 From the Telstra side of things, that shouldn't affect it, can you not reach it from http://mymodem/ or http://192.168.0.1/ ? Link to comment Share on other sites More sharing options...
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