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Duma OS stuck at loading. Please help.

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After activating optimiser, Duma OS stuck at loading. See attached. 

Tried below. But did not work. 

1. Waited a few hours to load.

2 Reboot modem soft way (advanced, management, restart)

3. Reboot modem hard way (unplug power and plug in)

4. Telstra smart troubleshoot (say modem firmware needs update, but Telstra tech said it is the latest. Firmware Number    0.18.15r. Gateway Make Model    Arcadyan LH1000)

5. Reactivate Internet Optimiser

Telstra tech said nothing they can do and ask me to post here, any one can help? 

Thank you

Screenshot 2023-06-04 193934.png

Screenshot 2023-06-04 193901.png

Screenshot 2023-06-04 214708 activate.png

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Welcome to the forum!

Sorry to hear you're having this issue, could you please deactivate optimiser then reboot from the interface, wait a few minutes so it all boots up properly, then re-enable optimiser, then wait 5 minutes this should ensure it loads correctly. Then access please and see if that works.

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  • 1 year later...
  • Administrators
11 hours ago, Finless7466 said:

@Netduma FraserI tried that, but it didn't work, stays on the same loop page.

Hello, welcome to the forum!

This topic is a year old, could you let us know what modem you're using etc? Have you contacted Telstra regarding this?

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