Men Posted June 4, 2023 Share Posted June 4, 2023 After activating optimiser, Duma OS stuck at loading. See attached. Tried below. But did not work. 1. Waited a few hours to load. 2 Reboot modem soft way (advanced, management, restart) 3. Reboot modem hard way (unplug power and plug in) 4. Telstra smart troubleshoot (say modem firmware needs update, but Telstra tech said it is the latest. Firmware Number 0.18.15r. Gateway Make Model Arcadyan LH1000) 5. Reactivate Internet Optimiser Telstra tech said nothing they can do and ask me to post here, any one can help? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4, 2023 Administrators Share Posted June 4, 2023 Welcome to the forum! Sorry to hear you're having this issue, could you please deactivate optimiser then reboot from the interface, wait a few minutes so it all boots up properly, then re-enable optimiser, then wait 5 minutes this should ensure it loads correctly. Then access please and see if that works. Link to comment Share on other sites More sharing options...
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