Wifi devices wont connect

[Bluegixer1]

Hi everyone,

 

Recently my devices that are connected to my 2.4hz wifi signal are saying connection error. i can connect fine to the 5g signal but wont allow me to connect to the 2.4. Can anyone give me a step-by-step guide to finding the issue.

 

Thanks JIm

[Netduma Fraser]

Do you have Smart Connect enabled or have you disabled that so you can manually choose between 2.4 & 5GHz? Try these suggestions:

1. Use a WiFi analyzer to find the least congested channel and change to that
2. Ensure it's in an elevated position - not on a metal surface
3. Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible
4. Set the antennae to this position _ | | _

[getelectrocuted]

No, this is an ongoing issues with the .64 firmware.

Please use .52

This is probably the last stable firmware they have released.

On the .64 firmware, the 2.4 GHz network can never connect.

Laptops, Phones, Gaming Consoles just wouldn't connect at all...

Went back to the .52, everything works as smoothly.

[Netduma Fraser]

There is a new firmware now, .68 that is worth trying: https://kb.netgear.com/000065541/XR1000-Firmware-Version-1-0-0-68