R-APP Device Manager will not load

[Junglee]

Hi,

I'm on the later firmware on my xr500 and the device manager will not load.  I've also update the r-app retries to 5 and power cycled but that did not help.  How do I get my device manager to work?  I'm using chrome

 

[Ranger27]

4 minutes ago, Junglee said:

Hi,

I'm on the later firmware on my xr500 and the device manager will not load.  I've also update the r-app retries to 5 and power cycled but that did not help.  How do I get my device manager to work?  I'm using chrome

 

Do a hardware factory reset

[Netduma Fraser]

When you reboot are you waiting at least 2 minutes before accessing?

[Junglee]

Hi, yes, I waited 10 minutes after rebooting before accessing the dashboard.. and same result 

[Netduma Fraser]

When did the issue occur exactly, was it after changing a setting?

[Junglee]

This problem has always occurred albeit in the past a reboot fixed it for a while and then r-apps would again quit loading. 
Today the r-apps wouldn’t load on a reboot. So I upp’ed the retries to 5 and then rebooted.   Still no luck. 
Then I updated my firmware to the latest and again no luck. 
I also hard cycled it and left it unpowered for 30 seconds. 
still no luck. 
 

im not able to see what devices are connected 

[Netduma Fraser]

I think the best idea would be to re-install the firmware, you shouldn't need to do a factory reset after, see if that resolves it

[Junglee]

I downloaded the firmware from netgear directly and re-installed it again.  But no luck..

[Netduma Fraser]

I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634

[Junglee]

Okay I've done the above.. it's a little bit better where the widgets load on the main screen. but the device manager still fails to load. The device manager keeps spinning and then errors out

[Netduma Fraser]

I think it's worth trying the beta to see if that's still an issue, I have added you to that and you can find it here: https://forum.netduma.com/forum/145-nighthawk-pro-gaming-beta/

[Junglee]

Thank you.. other than the R-APP is there any other way of seeing what devices are connected?

[Netduma Fraser]

49 minutes ago, Junglee said:

Thank you.. other than the R-APP is there any other way of seeing what devices are connected?

You can use the following:

1. Main web interface via a web browser
2. DumaOS mobile app
3. Nighthawk Mobile app

I would recommend using #1 or #2

[Junglee]

Sorry but by #1, do you mean going to 192.168.1.1, because that's where the issue is occurring.  I'm to sure what the Main web interface is.

 

Downloaded DumaOS and Device Manager shows 0 devices 😞

[Netduma Fraser]

12 minutes ago, Junglee said:

Sorry but by #1, do you mean going to 192.168.1.1, because that's where the issue is occurring.  I'm to sure what the Main web interface is

Yes that's right, you can try it through a mobile browser as well. I did just post a new beta that would be worth trying