Junglee Posted April 23, 2023 Share Posted April 23, 2023 Hi, I'm on the later firmware on my xr500 and the device manager will not load. I've also update the r-app retries to 5 and power cycled but that did not help. How do I get my device manager to work? I'm using chrome Link to comment Share on other sites More sharing options...
Ranger27 Posted April 23, 2023 Share Posted April 23, 2023 4 minutes ago, Junglee said: Hi, I'm on the later firmware on my xr500 and the device manager will not load. I've also update the r-app retries to 5 and power cycled but that did not help. How do I get my device manager to work? I'm using chrome Do a hardware factory reset Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 23, 2023 Administrators Share Posted April 23, 2023 When you reboot are you waiting at least 2 minutes before accessing? Link to comment Share on other sites More sharing options...
Junglee Posted April 23, 2023 Author Share Posted April 23, 2023 Hi, yes, I waited 10 minutes after rebooting before accessing the dashboard.. and same result Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 23, 2023 Administrators Share Posted April 23, 2023 When did the issue occur exactly, was it after changing a setting? Link to comment Share on other sites More sharing options...
Junglee Posted April 23, 2023 Author Share Posted April 23, 2023 This problem has always occurred albeit in the past a reboot fixed it for a while and then r-apps would again quit loading. Today the r-apps wouldn’t load on a reboot. So I upp’ed the retries to 5 and then rebooted. Still no luck. Then I updated my firmware to the latest and again no luck. I also hard cycled it and left it unpowered for 30 seconds. still no luck. im not able to see what devices are connected JDeSi 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 23, 2023 Administrators Share Posted April 23, 2023 I think the best idea would be to re-install the firmware, you shouldn't need to do a factory reset after, see if that resolves it Link to comment Share on other sites More sharing options...
Junglee Posted April 23, 2023 Author Share Posted April 23, 2023 I downloaded the firmware from netgear directly and re-installed it again. But no luck.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2023 Administrators Share Posted April 24, 2023 I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634 Link to comment Share on other sites More sharing options...
Junglee Posted May 11, 2023 Author Share Posted May 11, 2023 Okay I've done the above.. it's a little bit better where the widgets load on the main screen. but the device manager still fails to load. The device manager keeps spinning and then errors out Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 12, 2023 Administrators Share Posted May 12, 2023 I think it's worth trying the beta to see if that's still an issue, I have added you to that and you can find it here: https://forum.netduma.com/forum/145-nighthawk-pro-gaming-beta/ Link to comment Share on other sites More sharing options...
Junglee Posted May 12, 2023 Author Share Posted May 12, 2023 Thank you.. other than the R-APP is there any other way of seeing what devices are connected? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 12, 2023 Administrators Share Posted May 12, 2023 49 minutes ago, Junglee said: Thank you.. other than the R-APP is there any other way of seeing what devices are connected? You can use the following: Main web interface via a web browser DumaOS mobile app Nighthawk Mobile app I would recommend using #1 or #2 Link to comment Share on other sites More sharing options...
Junglee Posted May 12, 2023 Author Share Posted May 12, 2023 Sorry but by #1, do you mean going to 192.168.1.1, because that's where the issue is occurring. I'm to sure what the Main web interface is. Downloaded DumaOS and Device Manager shows 0 devices 😞 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 12, 2023 Administrators Share Posted May 12, 2023 12 minutes ago, Junglee said: Sorry but by #1, do you mean going to 192.168.1.1, because that's where the issue is occurring. I'm to sure what the Main web interface is Yes that's right, you can try it through a mobile browser as well. I did just post a new beta that would be worth trying Junglee 1 Link to comment Share on other sites More sharing options...
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