COD server Ping doesn't work

[carlitonico]

I am very new to this product and service and wanted to do a Youtube video on the MW2 / Warzone server issues, I had planned to use the R2 as information and provide a review of the router with MW2.

Currently and confirmed by Fraser there is no Heatmap for COD and you have plans to add something in the near future.

As a brand new customer, this just doesn't work, the two main features you have is Ping heatmap and the geo filtering, when 50% isn't working don't you think a change would be well received quicker than a maybe soon?

I have had about 10 emails with Fraser who has helped but not fixed a problem with one of the only things yous service does differently than free modern day servers

Please let me know, if there will be a fix within my 14 day cooling off period or if I should just send it back and put it down to an awful experiance?

[jpzuppe]

I agree. The COD ping heatmap is very spotty. Sometimes the servers show. Sometimes not. Lately mostly NOT. The geofilter works fine. 
I just don’t understand why only with COD. Other games seem to ping fine. 

[Netduma Fraser]

Hello, 

No need to make a forum topic, I'll be responding wherever you make contact with us so we can continue in emails. Not that there is no heatmap for CoD, just that they change their servers often and so we have to update it frequently and the plan is to make a workaround that means we don't need to update it as often. I would say the main features are QoS and the Geo-Filter, Ping Heatmap is an additional feature we brought in to help people identify the best servers to force with the Geo-Filter, you can absolutely use the Geo-Filter without it which was the way it was done for many years.

The workaround I have mentioned is unlikely to be done that quickly so if Ping Heatmap is absolutely essential to you then I would suggest you return it. 

I have also responded to your email.

19 minutes ago, jpzuppe said:

I agree. The COD ping heatmap is very spotty. Sometimes the servers show. Sometimes not. Lately mostly NOT. The geofilter works fine. 
I just don’t understand why only with COD. Other games seem to ping fine. 

They update the servers often which means Heatmap can get out of date fast - it lasted about 3 hours on Friday for example, that's why we're looking for a more permanent workaround as we can't update it every 3 hours as it's a manual process for the moment. It's not always 3 hours, it does last longer that's just an example from Friday.

[carlitonico]

would you think removing this feature (if it doesn't work) from the device or at least the Warzone and COD ones?

[Netduma Fraser]

21 hours ago, carlitonico said:

would you think removing this feature (if it doesn't work) from the device or at least the Warzone and COD ones?

We've implemented a workaround now that should result in it not getting outdated as often so do keep an eye on it and let us know if it goes down

[Fuzy]

I agree, it's great!