AbandonShipp Posted March 17, 2023 Share Posted March 17, 2023 Setup for Netduma in browser shows message, "Could not detect an Internet connection. ISP is Cox. Modem is CM700. I can connect to the internet when plugging my PC directly into my modem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2023 Administrators Share Posted March 18, 2023 Welcome to the forum! Sorry to hear you're having this issue, you shouldn't need an internet connection to access the router interface, can you access it using one of these links? http://192.168.77.1 http://dumaos Link to comment Share on other sites More sharing options...
AbandonShipp Posted March 18, 2023 Author Share Posted March 18, 2023 12 hours ago, Netduma Fraser said: Welcome to the forum! Sorry to hear you're having this issue, you shouldn't need an internet connection to access the router interface, can you access it using one of these links? http://192.168.77.1 http://dumaos I can connect to the R2 router without internet connection via both of those options. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2023 Administrators Share Posted March 18, 2023 Okay great and have you completed the Setup Wizard? As you'll need to do so before you can get internet. Link to comment Share on other sites More sharing options...
AbandonShipp Posted March 18, 2023 Author Share Posted March 18, 2023 I factory reset the device, so I will have to set the device up again. Are you talking about the WAN setup? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2023 Administrators Share Posted March 18, 2023 When you first access the router it will appear with the Setup Wizard the first thing you see will look something like this: and so just follow the instructions until you get to the main interface. Link to comment Share on other sites More sharing options...
AbandonShipp Posted March 18, 2023 Author Share Posted March 18, 2023 This is the what I get. Do i continue to WAN setup? Link to comment Share on other sites More sharing options...
AbandonShipp Posted March 18, 2023 Author Share Posted March 18, 2023 Also, I'm located inside the United States, should i select Canada or Mexico as my region? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2023 Administrators Share Posted March 18, 2023 Select WAN Setup then skip from there, once we get you to the interface we can get you internet. Either or for the moment. What is the model of the modem/router the R2 is currently connected to? Link to comment Share on other sites More sharing options...
AbandonShipp Posted March 18, 2023 Author Share Posted March 18, 2023 Ive completed the setup, my modem is a CM700. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2023 Administrators Share Posted March 18, 2023 Do you know if you require anything specific to get a connection such as PPPoE, VLAN or DHCP Identifiers? If you're not sure have a look at your old router interface and the internet settings there and see if you can copy that across to the R2. Link to comment Share on other sites More sharing options...
AbandonShipp Posted March 18, 2023 Author Share Posted March 18, 2023 The system I had before was a c7000v2, which is a modem/router combo. Would the information be on that? I've never worked with a separate router before the R2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2023 Administrators Share Posted March 18, 2023 Yes if you needed something like that it would be. Before you try reboot the modem, wait 2 minutes, then reboot the R2 from the interface (3 dots top right of the page), wait 2 minutes then see if you get internet. Link to comment Share on other sites More sharing options...
AbandonShipp Posted March 18, 2023 Author Share Posted March 18, 2023 Issue has been resolved. Can connect over wifi with all devices in home. However im only getting between 90mbps and 100mbps, when i should be reaching around 300. Am i going to have to just play around with the dashboard to fix this? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2023 Administrators Share Posted March 18, 2023 Great to hear that! I'd recommend having a look through our optimal settings guides and that should get you sorted but if not do post again! https://support.netduma.com/en/support/solutions/folders/16000090646 Link to comment Share on other sites More sharing options...
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