Eefo Posted March 6, 2023 Share Posted March 6, 2023 Hello Everyone, hope you all are doing well. As title suggests, My device isn't letting me finish the setup. At first i was finding it impossible to reset the device from the back of the router, then i had to assign a static ip to login into the interface, reset the device, Filled in initial information, but as soon as it reaches DumaOS loading screen after setting up router wifi password, it keep loading, and on weird thing, every time i type in 192.168.77.1, internet kind of restarts. Like internet light and wifi lights both go off and then turn back on. i am still on duma os loading screen. Could someone please help me out?? Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2023 Administrators Share Posted March 6, 2023 If you try accessing via the DumaOS app does it work and keep the internet up? Likewise if you try via another browser/another device does the same thing happen? What firmware version are you on currently? Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 23 minutes ago, Netduma Fraser said: If you try accessing via the DumaOS app does it work and keep the internet up? Likewise if you try via another browser/another device does the same thing happen? What firmware version are you on currently? It wont let me sign in on Mobile app, zero idea why. i did try on firefox it as same issue, Microsoft edge is my main browser. Going to try on my laptop, now and the firmware i am not exactly sure because the device wasn't in use for a while, if i have to guess, i did update it last year. i just checked the latest firmware came in june last year, it could be that one, but i am not sure. Router resetting everytime i access 192.168.77.1 is confusing for me. is it due to router isn't fully setup? Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 Just tried accessing the 192.168.77.1 on my mobile chrome and it did the same thing, reset the internet. And also is there any way to reset the router if the reset button at the back isn't resetting it? Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 34 minutes ago, Netduma Fraser said: If you try accessing via the DumaOS app does it work and keep the internet up? Likewise if you try via another browser/another device does the same thing happen? What firmware version are you on currently? This is where i am stuck. Just tried it on my laptop, it didn't work on it either. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2023 Administrators Share Posted March 6, 2023 No there isn't another way to reset it without access to the interface. Unplug the router from power for 10 minutes, plug in, wait 2 minutes then hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface and see if it works then. Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 5 minutes ago, Netduma Fraser said: No there isn't another way to reset it without access to the interface. Unplug the router from power for 10 minutes, plug in, wait 2 minutes then hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface and see if it works then. Did unplug it for 10 mints even before checking your post. Plugged back in with no cables plugged in except the power cable. And the wifi lights are blinking with power light. Is it normal? Going to reset from the back of the router. Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 8 minutes ago, Netduma Fraser said: No there isn't another way to reset it without access to the interface. Unplug the router from power for 10 minutes, plug in, wait 2 minutes then hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface and see if it works then. Okay pressed reset for 30 seconds, the lights went off(wifi lights). Now only the power led is on, waiting for 2 mints now. Ohh wait, the wifi lights are back on again, I guess that's normal :/ Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 12 minutes ago, Netduma Fraser said: No there isn't another way to reset it without access to the interface. Unplug the router from power for 10 minutes, plug in, wait 2 minutes then hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface and see if it works then. Setting up duma Os. Lets hope it works this time. Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 17 minutes ago, Netduma Fraser said: No there isn't another way to reset it without access to the interface. Unplug the router from power for 10 minutes, plug in, wait 2 minutes then hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface and see if it works then. No success Fraser. It still resets the internet every time i try to open duma os interface. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2023 Administrators Share Posted March 6, 2023 If it's resetting the internet that's okay we can work through that but does it cut off your access to the interface as well or does it let you through to the main interface? Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 11 minutes ago, Netduma Fraser said: If it's resetting the internet that's okay we can work through that but does it cut off your access to the interface as well or does it let you through to the main interface? it resets everything. DumaOs webpage is still on DUMA OS loading sign, when internet gets reset it stays on loading. Link to comment Share on other sites More sharing options...
Eefo Posted March 6, 2023 Author Share Posted March 6, 2023 13 minutes ago, Netduma Fraser said: If it's resetting the internet that's okay we can work through that but does it cut off your access to the interface as well or does it let you through to the main interface? okay this is weird. IT IS WORKING NOW 😕 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2023 Administrators Share Posted March 6, 2023 That is very odd, while you have access I would recommend signing up for Early Access: https://forum.netduma.com/topic/39415-introducing-early-access/ then once approved you can upgrade to the firmware there and it should be more stable Link to comment Share on other sites More sharing options...
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