Virgin media setup

[Stealth_01]

Hi guys,

How do i setup the xr500 to work with virgin media hub 4 in modem mode?

[Netduma Fraser]

What issue are you having specifically? Should just be a case of connecting them together

[Stealth_01]

No issue yet, do i just plug from wan port to internet port in xr500 and then run setup wizard?

[Stealth_01]

Okay i managed to get internet connection. Now having issues with upgrading. When i click upgrade my brower says webpage not found?

[Netduma Fraser]

Are you doing an update where it looks for the latest and installs itself or where you've manually downloaded/uploaded the firmware to it?

[Stealth_01]

I think ive sorted the firmware upgrade. Just waiting for router to re-boot

[Stealth_01]

What browsers support dumo os? After upgrading firmware i cant access router login through internet explorer

[Stealth_01]

Microsoft edge? Firefox? Chrome?

[Netduma Fraser]

Internet Explorer is very old so any modern browsers like the ones you mentioned will work

[Stealth_01]

Is the ip address of the router now changed due to firmware upgrade? Or do i have to factory reset and re-boot?

[Stealth_01]

User routerlogin.net

[Stealth_01]

Is there a guide on how to setup for best connection?

[Netduma Fraser]

The IP address should be the same, you can access using routerlogin.net or 192.168.1.1 on the rare occassion that it has changed you would access using 10.0.0.1 or it can still be accessed using routerlogin.net

I'd recommend having a look at our Optimal Settings Guides: https://support.netduma.com/en/support/solutions/folders/16000090646