QOS Error: Device not found

[_Volkan_]

Hello, when i click QOS it gives “error: device not found” pop up. Tried upgrade to latest firmware but it didn’t fixed.Is there a solution for this?

device: R2

[Netduma Liam]

1 hour ago, _Volkan_ said:

Hello, when i click QOS it gives “error: device not found” pop up. Tried upgrade to latest firmware but it didn’t fixed.Is there a solution for this?

device: R2

Which firmware version did you upgrade to specifically?

Since upgrading, can you please now factory reset the R2 to ensure you're starting from a clean slate? There's likely been some big changes from the firmware you were on to the one you're one now, so a reset is required to clear out any old low-level code that could be left over from previous firwmare.

[_Volkan_]

On 12/2/2022 at 1:57 PM, Netduma Liam said:

Which firmware version did you upgrade to specifically?

Since upgrading, can you please now factory reset the R2 to ensure you're starting from a clean slate? There's likely been some big changes from the firmware you were on to the one you're one now, so a reset is required to clear out any old low-level code that could be left over from previous firwmare.

v3.2.453 version. Thank you Liam, it worked after factory reset.