Recently purchased R2 and internet speeds (especially wireless) tanked

[thestepafter]

I'm on 1000/500 internet and when testing with the FCC app receive about 800/400 on WiFi (2.4Ghz) and 900/500 on an ASUS AX5700.

I purchased an R2 last week based on buffer bloat concerns and the built in functionality such as ad blocking.

After plugging the R2 in I have noticed significant internet stability issues. Right now on the same FCC app as above I am getting 2.26/failed on WiFi (2.4Ghz).

QoS is turned off and so is the Geo-Filter.

Navigating the dumaos/ pages is extremely slow and when I save settings, they don't appear to save sometimes. For example, none of the ping tests that I do in DumaOS are saved after I log out. I also run into issues with the 5Ghz WiFi turning on and QoS being on after a couple hours even though I previously turned it off.

I'm pretty disappointed in the R2 so far and I haven't even had a chance to use any of the advanced features yet.

What are next steps for support on this?

 

[Netduma Fraser]

Welcome to the forum!

Sorry to hear you're having this issue. How did you disable QoS exactly? Could you provide a screenshot of the QoS page please?

What is the model of the modem/router the R2 is connected to? Are ALL devices connected to the R2?

What device/web browser are you using to access the interface? Are you accessing via HTTPS instead of HTTP? Some browsers force HTTPS, in which case make sure it's using HTTP.

[thestepafter]

Hello Fraser!

I switched back to my previous router for the time being as the internet is unusable for me on the R2.

Here is a screenshot of the QoS page. I set the Congestion Control to Never, Bandwidth Allocation to default, and turned off all Traffic Prioritization.

The R2 is plugged into a fiber Nokia modem provided by my ISP. (I'm not sure of the model number as it isn't displayed on the outside of the box anywhere.)

I am using Firefox to connect to dumaos/ and it is through HTTP.

Thank you for your assistance in this matter.

[Netduma Fraser]

Thanks for the information, first things first, you're on a very old firmware version which won't be helping. Upgrade to the latest: https://forum.netduma.com/topic/39522-new-r2-firmware-32453/ then after the upgrade has completed ~5 minutes after uploading perform a factory reset. Wait 2 minutes then access and see whether it has improved after that.

[thestepafter]

Hello Fraser!

I had a busy work week so I was unable to test this further until now.

I have upgraded the router firmware to 3.2.453 and completed a factory reset.

Speeds have improved but the built in ping test isn't showing speeds higher than 250 down / 350 up.

When I do a buffer bloat test (https://www.waveform.com/tools/bufferbloat) my speeds are showing as 826 down / 300 up. The bufferbloat grade is A.

I haven't changed any settings other than going through the initial setup after the firmware upgrade.

What are your recommendations for proceeding now that I'm on the latest version?

 

[Netduma Fraser]

Don't worry about the speeds reported on Benchmark, they use different servers so seem to report lower for a lot of people - it won't be limiting you and looks like you're getting good speeds on other sites, disable the protection options in WAN Settings and that may boost them a bit more but other than that its likely to be the max you will achieve through the R2.