Basq Posted September 27, 2022 Posted September 27, 2022 Is this amazon seller actually you guys? I've purchased the R2 router twice now and both times the product has arrived used instead of new like stated. I'm wondering why?... https://www.amazon.com/sp?ie=UTF8&seller=A3PEYB0BSKEBHG&asin=B07T6L3123&ref_=dp_merchant_link&isAmazonFulfilled=1
Administrators Netduma Fraser Posted September 27, 2022 Administrators Posted September 27, 2022 The link isn't working, could you provide another? We do have a presence on Amazon.com, as far as I am aware we ship routers to Amazon directly so they handle distribution but I can double check that
Basq Posted September 27, 2022 Author Posted September 27, 2022 https://a.co/d/hEorFF0 This is the link to the router itself. The sellers page is "Netduma Limited"
Administrators Netduma Fraser Posted September 27, 2022 Administrators Posted September 27, 2022 That is ours, pretty sure it's shipped from within the US by Amazon directly. What makes you think the unit is used instead of new?
Basq Posted September 27, 2022 Author Posted September 27, 2022 the seals cut opened on one side, scuffs on the device and dust on the feet. same on both.
Administrators Netduma Fraser Posted September 27, 2022 Administrators Posted September 27, 2022 Sorry to hear about your experience, we do send out new units so I'm not sure what has happened there, I would suggest contacting Amazon and getting it replaced
Basq Posted September 27, 2022 Author Posted September 27, 2022 Yeah, that's what I attempted to do already. This is the replacement. Twice now, same thing. I would reach out to whoever is processing the amazon sales for you, as this reflects bad on you guys mainly, unfortunately. The reviews on the amazon seller account show that this isn't an isolated incident and has been happening for months. If I place an order directly from netduma, will the product be guaranteed fully sealed and brand new? the shipping is almost $30 and I would like to avoid losing that if its the same way.
Administrators Netduma Fraser Posted September 28, 2022 Administrators Posted September 28, 2022 Yes it would be new and packaged properly, thanks for the report, I will pass it on to our distribution guy to make them aware.
Administrators Netduma Fraser Posted September 28, 2022 Administrators Posted September 28, 2022 So I’ve just spoken to our distribution guy, the seal being broken was us - we had a few batches of routers sent to us completely sealed so they had to be opened to get flashed with DumaOS. The scuffs/marks it’s possible were made when we did this process but they’re all checked so not sure how that would have happened. I’ve been assured that any routers bought from Amazon will be new, any returned routers back to Amazon are sent to a storage address we have in the US so there is no chance Amazon would resend to a customer.
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