NateM Posted September 27, 2022 Share Posted September 27, 2022 I've recently purchased a XR1000 and can't get the ping heat map and Qos Rapps to load. I've updated to the latest firmware, reset and factory reset my router. I tired Chrome and edge. I'm on windows 11 I've even contacted Netgear customer service and they couldn't help me Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27, 2022 Administrators Share Posted September 27, 2022 Hey, welcome to the forum! Sorry to hear you're having this issue. Go to the System Information page, on the Rapp panel, click the icon, change the retries to 5, reboot the router from the interface then wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
NateM Posted September 27, 2022 Author Share Posted September 27, 2022 I got the QoS to load after doing that. but the Ping Heatmap still won't load. It's the only 1 that doesn't load. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27, 2022 Administrators Share Posted September 27, 2022 Does the page not load specifically or it doesn't ping a game when selected? Link to comment Share on other sites More sharing options...
NateM Posted September 27, 2022 Author Share Posted September 27, 2022 The Rapp won't load at all. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27, 2022 Administrators Share Posted September 27, 2022 Interesting, could you provide the log from the System Information page please? Link to comment Share on other sites More sharing options...
NateM Posted September 28, 2022 Author Share Posted September 28, 2022 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 28, 2022 Administrators Share Posted September 28, 2022 Go to the System Information page, click the icon on the log panel and download the log and then upload it here please Link to comment Share on other sites More sharing options...
NateM Posted September 29, 2022 Author Share Posted September 29, 2022 Lmk if you get this. Thank you log-1664463468483.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2022 Administrators Share Posted September 29, 2022 Got it thank you! There is an entry there that I've not seen before so I will check with a dev. In the meantime could you re-upgrade to the latest firmware followed by a reset and see if it works please? It resolved the same issue for another XR1000 user so quite possible firmware didn't upgrade properly. Link to comment Share on other sites More sharing options...
NateM Posted September 29, 2022 Author Share Posted September 29, 2022 Ok no problem how do I do that? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2022 Administrators Share Posted September 29, 2022 So download the latest firmware from here: https://kb.netgear.com/000064837/XR1000-Firmware-Version-1-0-0-64 Then on the interface go to Settings > Advanced > Firmware Update and upload the upgrade file and allow it to upgrade. After 5 minutes perform a factory reset then wait a few minutes then access and see if it loads correctly. Link to comment Share on other sites More sharing options...
NateM Posted October 1, 2022 Author Share Posted October 1, 2022 Reinstalled the latest firmware and factory reset. still the same situation. about to give up or ask best buy geek squad lol. thank you for trying Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 1, 2022 Administrators Share Posted October 1, 2022 That's quite odd, do you have an Adblocker enabled in the browser? Do you have Armor enabled? If you access using another device does it load? Are you definitely waiting at least a few minutes after a reboot as accessing it too quickly can prevent it loading correctly. I doubt they would be much help as it is a specific DumaOS issue Link to comment Share on other sites More sharing options...
NateM Posted October 1, 2022 Author Share Posted October 1, 2022 No i didn't sign up for Armor and i don't have an adblocker on microsoft edge. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 1, 2022 Administrators Share Posted October 1, 2022 Can you try using another device and browser please and see if it loads correctly? Link to comment Share on other sites More sharing options...
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