Gridmstr75 Posted September 23, 2022 Share Posted September 23, 2022 Hello, i was trying to use connection benchmark just to learn more about the router and updated FW. however connection benchmark does not run test when initiated. i have QOS turned off becuase i have gigabit fiber connection from Sparklight. thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23, 2022 Administrators Share Posted September 23, 2022 Hey, welcome to the forum! Which router and firmware version are you using? What actually happens when you start it, does it try to start but the graphs don't update and it finishes and gives grades at the bottom in the history? Link to comment Share on other sites More sharing options...
Gridmstr75 Posted September 23, 2022 Author Share Posted September 23, 2022 Yes it is a Netgear XR500 latest FW that i updated few weeks back version 2.3.2.134 . Link to comment Share on other sites More sharing options...
Gridmstr75 Posted September 23, 2022 Author Share Posted September 23, 2022 it does not start.. that is the issue or am i misunderstanding. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23, 2022 Administrators Share Posted September 23, 2022 Did you factory reset after upgrading as that is usually recommend after an update. Usually if that happens it actually is running/appears to be but the graphs/values don't populate and then it appears as a completed test at the bottom of the page. Could you provide a screenshot of the page including browser, uncropped please and I can see if I can spot anything - if you could do the screenshot shortly after trying to run the test that would be ideal. Link to comment Share on other sites More sharing options...
Gridmstr75 Posted September 24, 2022 Author Share Posted September 24, 2022 Link to comment Share on other sites More sharing options...
Gridmstr75 Posted September 24, 2022 Author Share Posted September 24, 2022 that is the current screen once i run it the status ring just spins around and nothing. this is the output after running it nothing comes up. is there anyway to log into the router from a console SSL like using putty? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2022 Administrators Share Posted September 24, 2022 Interesting, what is the web browser/device you're using to access the interface? No there isn't a way for users to do that Link to comment Share on other sites More sharing options...
Gridmstr75 Posted September 24, 2022 Author Share Posted September 24, 2022 using firefox and chrome Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2022 Administrators Share Posted September 24, 2022 Do you have Adblockers on the web browser? Can you try in an incognito window please? Do you know if you're forcing a HTTPS connection to the interface? Link to comment Share on other sites More sharing options...
Caution Posted September 24, 2022 Share Posted September 24, 2022 53 minutes ago, Netduma Fraser said: Do you have Adblockers on the web browser? Can you try in an incognito window please? Do you know if you're forcing a HTTPS connection to the interface? Not sure if i should jump in. but i also have the same issue but on the XR1000. Last week in reinstalled the firmware and then reset (I did try and do the TFTP but the XR1000 router Light does not flash orange on power on.) it but it was the Geo-Filtering and Ping heat map that had the same issue so today i done it again reinstalled firmware and reset router and set it up. this time the benchmark did work and i was adding in Ping test and one of them seem to stall and not does not load rebooted router so on so on and still has the same issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2022 Administrators Share Posted September 24, 2022 59 minutes ago, Caution said: Not sure if i should jump in. but i also have the same issue but on the XR1000. Last week in reinstalled the firmware and then reset (I did try and do the TFTP but the XR1000 router Light does not flash orange on power on.) it but it was the Geo-Filtering and Ping heat map that had the same issue so today i done it again reinstalled firmware and reset router and set it up. this time the benchmark did work and i was adding in Ping test and one of them seem to stall and not does not load rebooted router so on so on and still has the same issue. Your issue looks to be a bit different, go to the System Information page, click the icon set the retries to 5, then reboot the router from the interface, wait 2 minutes then access and see if it has loaded Link to comment Share on other sites More sharing options...
Caution Posted September 24, 2022 Share Posted September 24, 2022 2 hours ago, Netduma Fraser said: Your issue looks to be a bit different, go to the System Information page, click the icon set the retries to 5, then reboot the router from the interface, wait 2 minutes then access and see if it has loaded i done this but left the router 20mins after a reboot and still have the same message as above. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2022 Administrators Share Posted September 24, 2022 55 minutes ago, Caution said: i done this but left the router 20mins after a reboot and still have the same message as above. Are you using Armor? Are you forcing a connection to the interface using HTTPS? Link to comment Share on other sites More sharing options...
Caution Posted September 24, 2022 Share Posted September 24, 2022 13 minutes ago, Netduma Fraser said: Are you using Armor? Are you forcing a connection to the interface using HTTPS? I just type in 192.168.1.1 so no HTTPS (http://192.168.1.1/desktop/index.html#com.netdumasoftware.benchmark) Don't have active armour subscriptipn so i suspect it is disabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2022 Administrators Share Posted September 24, 2022 57 minutes ago, Caution said: I just type in 192.168.1.1 so no HTTPS (http://192.168.1.1/desktop/index.html#com.netdumasoftware.benchmark) Don't have active armour subscriptipn so i suspect it is disabled. Are you using Safari? Looks like you might be, in which case the browser forces HTTPS for you, if you try a different browser and check it's not forcing HTTPS then it should work correctly Link to comment Share on other sites More sharing options...
Caution Posted September 25, 2022 Share Posted September 25, 2022 14 hours ago, Netduma Fraser said: Are you using Safari? Looks like you might be, in which case the browser forces HTTPS for you, if you try a different browser and check it's not forcing HTTPS then it should work correctly still the same in chrome. in settings it shows the app has a play button on it (like it has not loaded) and the have changed the number to 5 and rebooted again and waited 10mins before access the router on chrome. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 25, 2022 Administrators Share Posted September 25, 2022 Could you try the TFTP method again but after you have turned it off, hold the reset button down and while still holding it power on the router and hold it until the light flashes 10 times then try to submit the firmware Link to comment Share on other sites More sharing options...
Caution Posted September 26, 2022 Share Posted September 26, 2022 On 9/25/2022 at 2:36 PM, Netduma Fraser said: Could you try the TFTP method again but after you have turned it off, hold the reset button down and while still holding it power on the router and hold it until the light flashes 10 times then try to submit the firmware Just to give you an update. could not work out how to do the TFTP on this device. i work in IT to know my way around commands but could not get this working so just done a reset install firmware then done a reset again. now everything is working thus far. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 26, 2022 Administrators Share Posted September 26, 2022 35 minutes ago, Caution said: Just to give you an update. could not work out how to do the TFTP on this device. i work in IT to know my way around commands but could not get this working so just done a reset install firmware then done a reset again. now everything is working thus far. No worries, glad it's all working now, thanks for the update! Link to comment Share on other sites More sharing options...
Gridmstr75 Posted September 27, 2022 Author Share Posted September 27, 2022 I am going to be replacing this router with a new TP link archer one and i am using this Netgear for a new DSL line im putting in i will end up reseting it anyways. but thanks for the assitance. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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