Guest Netduma Luke Posted January 9, 2015 Share Posted January 9, 2015 Our Order FAQs are here: http://netduma.com/faqs/order-delivery/ If you have any other questions please post in this thread. Link to comment Share on other sites More sharing options...
doylebl Posted January 11, 2015 Share Posted January 11, 2015 Hi this is my tracking number. It says it's invalid Link to comment Share on other sites More sharing options...
Guest Netduma Luke Posted January 11, 2015 Share Posted January 11, 2015 Hi this is my tracking number. It says it's invalid Don't worry, this will be valid from Monday / Tuesday. Today is a no post day so it will take a few days for the Royal Mail to update. This applies to anyone who is seeing a message like this: Progress of your item Item: RN...via International Tracked & SignedEnd-to-end tracking and signature on delivery Status: Please try again. The reference number you have entered may be incorrect. Please check and try again. Find out more about tracking reference numbers. Information on your International Tracked item is not yet available. Link to comment Share on other sites More sharing options...
II Z IE IR O II Posted January 11, 2015 Share Posted January 11, 2015 Noticed people getting their tracking number. Never got mines from yesterday's round of ordering. Netduma Order# 904. And yes, I checked my spam folder. Can someone please follow up on this! Thanks Link to comment Share on other sites More sharing options...
Guest Netduma Luke Posted January 11, 2015 Share Posted January 11, 2015 Noticed people getting their tracking number. Never got mines from yesterday's round of ordering. Netduma Order# 904. And yes, I checked my spam folder. Can someone please follow up on this! Thanks Here you go mate: (Now removed for privacy) It's quite a manual process for us to email them out, hence the delay. Hopefully we'll be the #1 router in Hawaii soon :-) Link to comment Share on other sites More sharing options...
II Z IE IR O II Posted January 11, 2015 Share Posted January 11, 2015 Thanks! As for number 1 router....HELL YA! This is my second R1. Link to comment Share on other sites More sharing options...
mr.victor Posted January 14, 2015 Share Posted January 14, 2015 Hello, It says in post number one that it would take 2 working days for me to get my tracking number via email. I have ordered on January 10, yet have not gotten anything. The only two emails I received were: the original email from paypal confirming my payment, and from netduma, which states my order number: 892. Any help would be appreciated. Thank you. Link to comment Share on other sites More sharing options...
Guest Netduma Luke Posted January 14, 2015 Share Posted January 14, 2015 Hello, It says in post number one that it would take 2 working days for me to get my tracking number via email. I have ordered on January 10, yet have not gotten anything. The only two emails I received were: the original email from paypal confirming my payment, and from netduma, which states my order number: 892. Any help would be appreciated. Thank you. Hi Victor - just sent this via a forum message. Sometimes our confirmation emails can be blocked by the email servers. It looks like it is travelling / or has travelled across the pond and should show up on the USPS tracking within the next 2 days. Hopefully it will be with very soon. Thanks for ordering mate Link to comment Share on other sites More sharing options...
mr.victor Posted January 14, 2015 Share Posted January 14, 2015 Hello, It says in post number one that it would take 2 working days for me to get my tracking number via email. I have ordered on January 10, yet have not gotten anything. The only two emails I received were: the original email from paypal confirming my payment, and from netduma, which states my order number: 892. Any help would be appreciated. Thank you. Wow, I just got a personal message from NetDuma Luke in less than 3 minutes from when this post was made with my tracking number. Thanks! Link to comment Share on other sites More sharing options...
zesttt Posted January 16, 2015 Share Posted January 16, 2015 Hello Luke - I have not got my tracking number yet its been about 5 days since i ordered my Netduma. the only email i received is my order number. My order number is 911. Link to comment Share on other sites More sharing options...
Guest Netduma Luke Posted January 16, 2015 Share Posted January 16, 2015 Hello Luke - I have not got my tracking number yet its been about 5 days since i ordered my Netduma. the only email i received is my order number. My order number is 911. Hi - just responded via a personal message. It looks like it will be with you very soon. Link to comment Share on other sites More sharing options...
Sgt-Greco Posted January 16, 2015 Share Posted January 16, 2015 my parcel is stuck in GLS HQ in Germany Link to comment Share on other sites More sharing options...
Guest Netduma Luke Posted January 16, 2015 Share Posted January 16, 2015 my parcel is stuck in GLS HQ in Germany Netduma Luke does not like this Hopefully it will start moving in the next couple of days. Keep me in the loop. Link to comment Share on other sites More sharing options...
Sgt-Greco Posted January 20, 2015 Share Posted January 20, 2015 Netduma Luke does not like this Hopefully it will start moving in the next couple of days. Keep me in the loop. Woooooohooooo got it... Just for reference: South Europe, 7 working days. Link to comment Share on other sites More sharing options...
Guest Netduma Luke Posted January 20, 2015 Share Posted January 20, 2015 Woooooohooooo got it... Just for reference: South Europe, 7 working days. Great news! Thanks for letting me know. Hope you enjoy using it. Link to comment Share on other sites More sharing options...
II Z IE IR O II Posted January 20, 2015 Share Posted January 20, 2015 my second R1 will be arriving today! Link to comment Share on other sites More sharing options...
Vance Posted January 23, 2015 Share Posted January 23, 2015 I ordered Sunday and It's been 3 days on the USPS website saying:origin post is preparing shipment. What is taking so long? Link to comment Share on other sites More sharing options...
BLCUSF Posted January 23, 2015 Share Posted January 23, 2015 I ordered Sunday and It's been 3 days on the USPS website saying:origin post is preparing shipment. What is taking so long? Vance, For one, its coming from oversees, USPS does not own any company oversees however they do work with other mail companies oversees and try their best to keep you updated. If you go to this link -> https://www.royalmail.com/track-your-item you can see if your item left the Netduma facility. For example I purchased mine on Monday (day after you) and my status states " Your item, posted on 20/01/15 with reference XXXXYYYZZZZ has been passed to the overseas postal service for delivery in UNITED STATES OF AMERICA." USPS is pretty famous for not really updating hourly or daily on regular mail items, sometimes your item will state its at the facility when in fact it was delivered. So you have to understand USPS is just not there like UPS/Fedex is with somewhat live updates (UPS/Fedex carry those hand held devices, USPS does not). All this is coming from my several years of eBay selling items and using USPS to ship... Your Netduma, as well as mine is probably on a ship right now and is heading to a eastern hub. USPS will have an update within 24 hours of its landing/accepting in the USA. So I do not expect an update until maybe Monday 1/26/2015 for my package, maybe yours a day earlier or the same day. Link to comment Share on other sites More sharing options...
Vance Posted January 23, 2015 Share Posted January 23, 2015 Thank you for your reply. I would've paid extra for UPS or FedEx, USPS Sucks! Link to comment Share on other sites More sharing options...
II Z IE IR O II Posted January 23, 2015 Share Posted January 23, 2015 I ordered Sunday and It's been 3 days on the USPS website saying:origin post is preparing shipment. What is taking so long? It will probably take 7-10 business days from the time it shipped from the UK. Once it reaches the United States, it still has to go thru customs. Usually customs takes about 1-3 days. That is why allow yourself 7-10 business days. Keep in mind that this past Monday was a holiday so allow an additional 1 business day. To check USPS tracking, punch your reference number you received in the USPS tracking section. You'll know more about the status of your package. You may use Royal Mail tracking, but I found that once the package reached the U.S., USPS was more updated than royal. But yes, USPS info doesn't update on a consistent basis, which is why, I don't like them. Link to comment Share on other sites More sharing options...
BLCUSF Posted January 24, 2015 Share Posted January 24, 2015 Mine has made it to New York. Your item has been processed through our sort facility in ISC NEW YORK NY(USPS) at 11:07 am on January 23, 2015. So now I assume its up to customs then it will be shipped to my house. I expect it late next week. PS) at 11:07 am on January 23, 2015. Link to comment Share on other sites More sharing options...
Vance Posted January 29, 2015 Share Posted January 29, 2015 I still haven't recieved my router and BLCUSF has recieved his and we ordered on the same day. Link to comment Share on other sites More sharing options...
Guest Netduma Luke Posted January 29, 2015 Share Posted January 29, 2015 I still haven't recieved my router and BLCUSF has recieved his and we ordered on the same day. Vance - am I right in saying you are the same person we emailed yesterday on this? US customs have taken an extraordinarily long amount of time - we will need to give it a few more days and if it's still not there, we will make a claim and arrange for a replacement to be sent to you. Really am sorry this has happened, very frustrating. Link to comment Share on other sites More sharing options...
Vance Posted January 29, 2015 Share Posted January 29, 2015 You are correct, i'm the same person complaining. I know it's not your fault but i see BLCUSF has recieved his router on the 27th and we ordered on the same day. I just wish there was a way to track the package, it's difficult to wait on something when you don't even know if it left customs. I'm trying to be patient but when you have a product that will at least decrease my ping and frustration it's hard to wait patiently. I'm not proud to say this but the game is causing me to cuss in front of my kids - I NEED HELP! Link to comment Share on other sites More sharing options...
Vance Posted February 4, 2015 Share Posted February 4, 2015 Still waiting. USPS SUCKS! Link to comment Share on other sites More sharing options...
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