Jump to content

XR 500 causing internet drop in modem due to some DNS failure.


FOOLED
 Share

Recommended Posts

 This problem may or may not be separate from the typical internet dropping that I have experienced the last month or so, but that was only 2 or 3 times a day, which I reduced to 1 by following various solutions on this forum. The worst I have experienced the dropouts was over the span of 30min, but this has been 10+ hours. Long story short, the cause of the insistent internet dropping is some DNS failure in the net duma (don't know if I'm phrasing that right). In my modem's system logs (Home Hub 3000), I found countless "DNS Name Resolution Failure." I tried some other testing...I wired my PC directly to my modem while still having the router connected to it, but I was still losing internet on my PC and router because the modem's internet was dropping. I then tried using the PC for awhile without the XR 500 connected to the modem and I have not had any errors/drops since. I have also upgraded/downgraded to .134 and .32 from .56 of DumaOS, but the problem still remains. I also noticed that simple interactions like a google search on my phone causes the internet drop. Sometimes it drops for 10 seconds, other times a minute, but it always resolves itself until it happens <10min later. I have reset my modem and router numerous times but the problem continues. I have included a small snippet of what the logs look like.

I hope the solution lies on the Duma/XR500 side, because I really do not want to want to call up my ISP. Thank you to anyone who attempts to help me.408946119_DNSError.thumb.PNG.fb2c2140125d3e1dc85cbb8041488f7b.PNG

Link to comment
Share on other sites

Welcome to the forum!

OK, have you configured DNS manually or is the XR500 just set to use whatever the modem uses?

If you haven't, could you please try setting it manually in Settings -> Setup -> Internet Setup. Set it to be something generic like 1.1.1.1 (Cloudflare) and 8.8.8.8 (Google).

Monitor if you're still having issues after this and let us know!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...