Hybrid VPN connection failed - express VPN

[browny1191]

Hi, usual kinda post. Had the Dum for a month or so now and no issues until last couple of days. The hybrid VPN section won’t connect. Tried the usual deleting spaces etc etc. 

No matter what region I try to connect to it says failed. The one time I did get it connected my geographical region didn’t change. Really struggling with it now.

Tried hard reset but when logging back into the OS passwords didn’t work. Reset everything back up on 2nd time of asking but still hybrid vpn doesn’t want to work.

Any help or advice would be appreciated.

[Netduma Fraser]

Hey, welcome to the forum!

Did you change any settings prior to it not working? Upgrade, reset or anything like that?

What platform are you playing on and how did you add the device to HybridVPN?

Can you provide the config file you're using please? 

What firmware version are you on and is there anything in the VPN logs when it fails?

[browny1191]

I did a upgrade to express VPN

I am on the latest firmware 3.0.395

used the express config codes in advanced settings. 
no logs when it fails 

 

 

[Netduma Fraser]

Do you mean you changed VPN provider to Express? Can you provide the config file you're using please?

[Spritekid242]

I am also having the same problem on the R2. I follow the instructions but still getting "Fail"

my_expressvpn_usa_-_miami_-_2_udp.ovpn

[browny1191]

Express vpn is my provider

[Netduma Fraser]

So from the config the word:

client

is missing, it has to be the top word above dev tun, add that in and see if it works

[Spritekid242]

ok i got it to connect but its not showing me the information like "provider, country, city, ect" 

[Netduma Fraser]

20 minutes ago, Spritekid242 said:

ok i got it to connect but its not showing me the information like "provider, country, city, ect" 

Great! It won't when you're using the custom config as that information isn't in the config itself

[browny1191]

 

 

[Netduma Fraser]

42 minutes ago, browny1191 said:

Tried everything and the VPN says connected but the location remains UK.

Added client on the config but hasn’t changed a thing. 

although it now says connected 

 

Can you provide a screenshot of how you have added the device to the HybridVPN page please?

[browny1191]

done it as per handbook.
 

VPN TRAFFIC TAB

ADD DEVICE 

SELECTED MY COMPUTER 

mode is left on do not con these services with nothing selected. 

[browny1191]

For this example I have connected to South Africa. Says connected but my location is still uk. 

[Netduma Fraser]

How are you checking the location exactly? The IP can cache so reboot the PC, then check again

[browny1191]

Sadly still the same. Says connected but every location check and in game geographical location shows uk. Unsure what else to try ?

[Netduma Fraser]

Double check the IP on the device itself matches with the IP of the device you think it is on the Device Manager, it's possible they're not matching and you're potentially adding the wrong device

[browny1191]

Ran IPCONFIG and the IP in the prompt window matches that of the device i have connected on the NETDUMA

[browny1191]

My netduma is connected to my skyQ hub. I imagine both my HUB and netduma hardware will have different gateway IP'S. Could this be a potential issue ? (connected via Ethernet)

[Netduma Fraser]

Have you put the PC in the DMZ by any chance or made port forwarding rules for it? No that wouldn't cause an issue.