browny1191 Posted April 16, 2022 Share Posted April 16, 2022 Hi, usual kinda post. Had the Dum for a month or so now and no issues until last couple of days. The hybrid VPN section won’t connect. Tried the usual deleting spaces etc etc. No matter what region I try to connect to it says failed. The one time I did get it connected my geographical region didn’t change. Really struggling with it now. Tried hard reset but when logging back into the OS passwords didn’t work. Reset everything back up on 2nd time of asking but still hybrid vpn doesn’t want to work. Any help or advice would be appreciated. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 16, 2022 Administrators Share Posted April 16, 2022 Hey, welcome to the forum! Did you change any settings prior to it not working? Upgrade, reset or anything like that? What platform are you playing on and how did you add the device to HybridVPN? Can you provide the config file you're using please? What firmware version are you on and is there anything in the VPN logs when it fails? Link to comment Share on other sites More sharing options...
browny1191 Posted April 16, 2022 Author Share Posted April 16, 2022 I did a upgrade to express VPN I am on the latest firmware 3.0.395 used the express config codes in advanced settings. no logs when it fails Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 16, 2022 Administrators Share Posted April 16, 2022 Do you mean you changed VPN provider to Express? Can you provide the config file you're using please? Link to comment Share on other sites More sharing options...
Spritekid242 Posted April 17, 2022 Share Posted April 17, 2022 I am also having the same problem on the R2. I follow the instructions but still getting "Fail" my_expressvpn_usa_-_miami_-_2_udp.ovpn Link to comment Share on other sites More sharing options...
browny1191 Posted April 17, 2022 Author Share Posted April 17, 2022 Express vpn is my provider Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2022 Administrators Share Posted April 17, 2022 So from the config the word: client is missing, it has to be the top word above dev tun, add that in and see if it works Link to comment Share on other sites More sharing options...
Spritekid242 Posted April 17, 2022 Share Posted April 17, 2022 ok i got it to connect but its not showing me the information like "provider, country, city, ect" Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2022 Administrators Share Posted April 17, 2022 20 minutes ago, Spritekid242 said: ok i got it to connect but its not showing me the information like "provider, country, city, ect" Great! It won't when you're using the custom config as that information isn't in the config itself Spritekid242 1 Link to comment Share on other sites More sharing options...
browny1191 Posted April 17, 2022 Author Share Posted April 17, 2022 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2022 Administrators Share Posted April 17, 2022 42 minutes ago, browny1191 said: Tried everything and the VPN says connected but the location remains UK. Added client on the config but hasn’t changed a thing. although it now says connected Can you provide a screenshot of how you have added the device to the HybridVPN page please? Link to comment Share on other sites More sharing options...
browny1191 Posted April 18, 2022 Author Share Posted April 18, 2022 done it as per handbook. VPN TRAFFIC TAB ADD DEVICE SELECTED MY COMPUTER mode is left on do not con these services with nothing selected. Link to comment Share on other sites More sharing options...
browny1191 Posted April 18, 2022 Author Share Posted April 18, 2022 For this example I have connected to South Africa. Says connected but my location is still uk. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2022 Administrators Share Posted April 18, 2022 How are you checking the location exactly? The IP can cache so reboot the PC, then check again Link to comment Share on other sites More sharing options...
browny1191 Posted April 19, 2022 Author Share Posted April 19, 2022 Sadly still the same. Says connected but every location check and in game geographical location shows uk. Unsure what else to try ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 19, 2022 Administrators Share Posted April 19, 2022 Double check the IP on the device itself matches with the IP of the device you think it is on the Device Manager, it's possible they're not matching and you're potentially adding the wrong device Link to comment Share on other sites More sharing options...
browny1191 Posted April 19, 2022 Author Share Posted April 19, 2022 Ran IPCONFIG and the IP in the prompt window matches that of the device i have connected on the NETDUMA Link to comment Share on other sites More sharing options...
browny1191 Posted April 19, 2022 Author Share Posted April 19, 2022 My netduma is connected to my skyQ hub. I imagine both my HUB and netduma hardware will have different gateway IP'S. Could this be a potential issue ? (connected via Ethernet) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 19, 2022 Administrators Share Posted April 19, 2022 Have you put the PC in the DMZ by any chance or made port forwarding rules for it? No that wouldn't cause an issue. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now