Xr1000 FTTP PPPoE Connection issues

[BigBeattie22]

I have bought a Netgear xr1000 

I have BT FTTP, 

Wall modem - openreach / huewei single port

ISP router - Smart Hub 2 

I have removed ISP router as there is no bridge mode capability.

I have connected wall modem directly too XR100, I have gone through automatic setup where XR1000 has detected PPPoe DSL connection. After creating admin account settings I recieve a no Internet message. 

Please see pictures provided,

I have enabled no other settings, reset was carried out prior to setup

I look forward to your response 

 

 

 

[BigBeattie22]

@Netduma Fraser

[Netduma Fraser]

Hey, welcome to the forum!

Have you put the PPPoE details in the router? You hadn't specifically mentioned if you had done that. Also make sure it is set to Always connect as well. 

[BigBeattie22]

@Netduma Fraser

Thank you for the warm welcome, 

I have connection mode at: Always on 

Can you expand on your advice about the PPPoE details. 

Is this information found on the ISP interface? 

Thanks

[Netduma Fraser]

Have you entered the username/password then for PPPoE? You'd get it from the Smart Hub most likely or the ISP themselves

[BigBeattie22]

@Netduma Fraser

Yes I have entered the ISP Username/Password for PPPoE 

After a Google search for my ISP (BT) has a generic Username/password 

See picture of current filled fields

[Netduma Fraser]

Okay great so apply then reboot the router from the interface, wait 2 minutes and then see if it has internet, if not can you provide another screenshot of that page please? (Right side up if possible haha)

[BigBeattie22]

sorry i have no idea why the picture uploaded upside down, i hope you dont have a sore neck haha

 

i followed the steps above, still have no internet, please see all pictures/infomation attached.

 

i look forward to your response

[Netduma Fraser]

I temporarily turned into an owl so all good

I'm seeing some conflicting posts online, could you try with capitals for the password so:

BT

then if that doesn't work don't put a password in at all and keep it blank. After you've applied make sure to do the reboot and wait before accessing to see if it works.