Roses Posted April 1, 2022 Share Posted April 1, 2022 Amazon Prime video on my Roku ultra is extremely slow and I get an error message before it loads in German telling me that my internet connection is unstable. I have QOS enabled my roku is hardwired. If I connect directly to my ISP modem/router it works perfectly fine. I also have adblocker enabled. If I disable adblocker is loads slightly faster. My speeds are 128 down and 11 up. My qos settings are 95% down and 90% up. I have tried traffic prioritization and it doesn't help both using the prime video prioritization and all ports (1-65535). If i disable QOS it also does give the error message. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2022 Administrators Share Posted April 1, 2022 Disable the protection options in WAN Settings please and see if that resolves the issue Link to comment Share on other sites More sharing options...
Roses Posted April 1, 2022 Author Share Posted April 1, 2022 It resolves the issue but these are options I would prefer to keep enabled if possible for obvious reasons. With adblocker dissabled on my roku it resolves it but with it enabled it doesn't. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2022 Administrators Share Posted April 2, 2022 Does Adblocker actually block ads on the Roku effectively? If not you can just disable it for the device itself and that will be fine. The issue is that the Adblocker and those protection options will be dropping packets so one of them needs to be disabled and probably best to disable Adblocker. If you have a look at the domains that come up when you have the specific issue try adding them to the whitelist, then you may be able to block ads and resolve the issue. Link to comment Share on other sites More sharing options...
Roses Posted April 2, 2022 Author Share Posted April 2, 2022 Most of the content that we watch doesn't have ads on it with adblocker disabled. I've narrowed it down that I have to have both the protection options disabled and to have the adblocker completely disabled for it work at a decent speed without the error code aswell. I was just wondering if the team can maybe work on this problem a little bit and update a fix for it in the future. Whats weird, is that I didn't have an issue with this with the xr300 before I got the r2. I wouldn't mind allowing remote access for tech support to help the team to fix this issue. Also I don't have any issues watching prime video on my mac and windows desktop Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2022 Administrators Share Posted April 2, 2022 Interesting, if you enable both of those and disable QoS fully from the Congestion Control menu does it still occur? Given it's speed related I would think QoS would have more to do with it Link to comment Share on other sites More sharing options...
Roses Posted April 2, 2022 Author Share Posted April 2, 2022 Yes it still does Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2022 Administrators Share Posted April 2, 2022 Weird okay, leave it with me for the moment and I'll see if anyone on the team has access to a Roku as that would be easier, if not we may remote in, we'll let you know! Roses 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now