FLUSH23 Posted February 25, 2022 Posted February 25, 2022 For like the past month or so my xr500 has been dropping internet constantly. I've tried rebooting, also I've replaced my isp modem like 4 times now. I've even tried running ping plotter as well. I've even factory reset my router. I'm still experiencing dropped internet and high packet loss while gaming, any help would be great Thx
Administrators Netduma Fraser Posted February 25, 2022 Administrators Posted February 25, 2022 Hey, welcome to the forum! Sorry to hear you're having this issue. Regarding the disconnects in LAN Settings set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. Can you provide a screenshot of your QoS page please? What is the model of the modem/router the XR is connected to?
FLUSH23 Posted February 25, 2022 Author Posted February 25, 2022 Hello thanks for your response, I recently saw you telling another user to not use a saved cfg so I just factory reset without using a saved cfg. Gonna see if problem still exists.
FLUSH23 Posted February 25, 2022 Author Posted February 25, 2022 also i"m using spectrum modem e31t2v1
Administrators Netduma Fraser Posted February 25, 2022 Administrators Posted February 25, 2022 Thanks for the information, do keep us posted!
Administrators Netduma Fraser Posted February 25, 2022 Administrators Posted February 25, 2022 Can you post the top of the QoS page as well please?
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 Hello again, after doing a complete factory reset and not loading a saved cfg I'm still experiencing the random dropping of my internet connection. I think i might have an issue with my xr500. I only reset the router and not the modem and the connection comes right back without having to restart modem. I'm new to all of this router tech sorry if I'm not being clear. Also not sure exactly which part you needed me to screenshot again thank you for your help.
Administrators Netduma Fraser Posted February 26, 2022 Administrators Posted February 26, 2022 Okay so do my first suggestion regarding DHCP/reservations for the internet drops and for the QoS page I'd like to see the Congestion Control panel please
Administrators Netduma Fraser Posted February 26, 2022 Administrators Posted February 26, 2022 Great thanks, set Congestion Control to Always and use 70% for both and see if there are any improvements there
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 sorry not sure why that posted again.
Administrators Netduma Fraser Posted February 26, 2022 Administrators Posted February 26, 2022 Great, have you noticed any improvement?
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 just dropped again right before you sent last message, had to reboot to reply.
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 Also when I pull up my device manager tab in dumas os, my laptop which is hardwired is showing offline for some reason even though it has internet connection.
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 It keeps toggling from online to offline
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 Seems to be happening more frequent now. lost connection right after I sent previous message. Then it came back on it's own without having to do a reboot. Sorry I know this is a lot. It's extremely confusing and frustrating. Thx again
Administrators Netduma Fraser Posted February 26, 2022 Administrators Posted February 26, 2022 Going offline/online will happen as it depends on if traffic is passing through the device at that moment. So the disconnections are occurring still with all the devices having reserved IPs and DHCP having been changed? Can you provide a screenshot of the LAN Settings page so I can see if there is anything else that may need to be changed?
Administrators Netduma Fraser Posted February 26, 2022 Administrators Posted February 26, 2022 It's really small can you crop out the second screen?
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 16 minutes ago, Netduma Fraser said: It's really small can you crop out the second screen?
Administrators Netduma Fraser Posted February 26, 2022 Administrators Posted February 26, 2022 Great thank you! Are these two the only devices you have on your network? Do you have another router, AP, switch behind the XR for other devices?
FLUSH23 Posted February 26, 2022 Author Posted February 26, 2022 No sir, I have like 10 other devices, and no I do not have another router for them.
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