Administrators Netduma Fraser Posted February 18, 2022 Administrators Share Posted February 18, 2022 I think it's probably best to try and get a replacement from the company you got it from if possible, otherwise making a ticket with Netgear for an RMA http://support.netgear.com/ Link to comment Share on other sites More sharing options...
Alexis6 Posted February 22, 2022 Author Share Posted February 22, 2022 On 2/18/2022 at 10:42 AM, Netduma Fraser said: I think it's probably best to try and get a replacement from the company you got it from if possible, otherwise making a ticket with Netgear for an RMA http://support.netgear.com/ I had an ISP technician come around (he didn't know anything about the nighthawk router though). The ISP thinks the errors/lack of geofiltering is due to my speeds and modem capacity. I'm getting 350mb download and got an Arris DG2470A 3.0 modem. They want me to upgrade speed so they can switch the modem and they think this will work. What do you think? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2022 Administrators Share Posted February 22, 2022 13 minutes ago, Alexis6 said: I had an ISP technician come around (he didn't know anything about the nighthawk router though). The ISP thinks the errors/lack of geofiltering is due to my speeds and modem capacity. I'm getting 350mb download and got an Arris DG2470A 3.0 modem. They want me to upgrade speed so they can switch the modem and they think this will work. What do you think? I think it is very unlikely to make a difference to be honest, it's a DumaOS error and therefore unlikely related to an external factor. If the cost isn't too different you could always try it but I wouldn't expect it to work Link to comment Share on other sites More sharing options...
Alexis6 Posted February 22, 2022 Author Share Posted February 22, 2022 5 minutes ago, Netduma Fraser said: I think it is very unlikely to make a difference to be honest, it's a DumaOS error and therefore unlikely related to an external factor. If the cost isn't too different you could always try it but I wouldn't expect it to work cool - thanks for the guidance. I bought a new unit via amazon to identify if the ISP nighthawk router is faulty. Will keep you posted. Link to comment Share on other sites More sharing options...
Alexis6 Posted February 22, 2022 Author Share Posted February 22, 2022 8 hours ago, Netduma Fraser said: I think it is very unlikely to make a difference to be honest, it's a DumaOS error and therefore unlikely related to an external factor. If the cost isn't too different you could always try it but I wouldn't expect it to work UPDATE - my new XR1000 arrived same day delivery. I set it up and it is working perfectly. I can see gaming server info and change geofilter settings without error messages. It must have been a dodgy unit. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2022 Administrators Share Posted February 23, 2022 24 minutes ago, Alexis6 said: UPDATE - my new XR1000 arrived same day delivery. I set it up and it is working perfectly. I can see gaming server info and change geofilter settings without error messages. It must have been a dodgy unit. Glad to hear that, thanks for the update! Link to comment Share on other sites More sharing options...
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