Geofilter Unusable

[Netduma Fraser]

I think it's probably best to try and get a replacement from the company you got it from if possible, otherwise making a ticket with Netgear for an RMA http://support.netgear.com/

[Alexis6]

On 2/18/2022 at 10:42 AM, Netduma Fraser said:

I think it's probably best to try and get a replacement from the company you got it from if possible, otherwise making a ticket with Netgear for an RMA http://support.netgear.com/

I had an ISP technician come around (he didn't know anything about the nighthawk router though). The ISP thinks the errors/lack of geofiltering is due to my speeds and modem capacity. I'm getting 350mb download and got an Arris DG2470A 3.0 modem. They want me to upgrade speed so they can switch the modem and they think this will work. What do you think?

[Netduma Fraser]

13 minutes ago, Alexis6 said:

I had an ISP technician come around (he didn't know anything about the nighthawk router though). The ISP thinks the errors/lack of geofiltering is due to my speeds and modem capacity. I'm getting 350mb download and got an Arris DG2470A 3.0 modem. They want me to upgrade speed so they can switch the modem and they think this will work. What do you think?

I think it is very unlikely to make a difference to be honest, it's a DumaOS error and therefore unlikely related to an external factor. If the cost isn't too different you could always try it but I wouldn't expect it to work

[Alexis6]

5 minutes ago, Netduma Fraser said:

I think it is very unlikely to make a difference to be honest, it's a DumaOS error and therefore unlikely related to an external factor. If the cost isn't too different you could always try it but I wouldn't expect it to work

cool - thanks for the guidance. I bought a new unit via amazon to identify if the ISP nighthawk router is faulty. Will keep you posted.

[Alexis6]

8 hours ago, Netduma Fraser said:

I think it is very unlikely to make a difference to be honest, it's a DumaOS error and therefore unlikely related to an external factor. If the cost isn't too different you could always try it but I wouldn't expect it to work

UPDATE - my new XR1000 arrived same day delivery. I set it up and it is working perfectly. I can see gaming server info and change geofilter settings without error messages. It must have been a dodgy unit. 

[Netduma Fraser]

24 minutes ago, Alexis6 said:

UPDATE - my new XR1000 arrived same day delivery. I set it up and it is working perfectly. I can see gaming server info and change geofilter settings without error messages. It must have been a dodgy unit. 

Glad to hear that, thanks for the update!