R2 randomly stopped working

[duccio]

This afternoon my R2 randomly stopped working. I can access dumaos and it says WAN IP - Disconnected. 

My setup is YouFibre fttp wall modem > R2 > PC this has been working perfectly for the past month.

This no longer works, yet when I do this YouFibre fttp wall modem > Eero 6 (YouFibre provided router) > R2 > PC everything works fine again?

I don't understand this, here are some things I have tried.

• Restarting both the R2 and Modem
• Different ethernet cables
• Factory reset
• Updated R2 Firmware (then factory reset)
• Disabling IPv6
• DNS override

Please can anyone help me with this issue, I dont understand why this just randomly stopped and the R2 no longer connects to my modem. I have a static ip address and my WAN IP is 192.168.4.21 when it worked

Thanks for reading

 

 

 

[Netduma Fraser]

Restart the modem, wait 2 minutes, then restart the R2 from the interface, wait 2 minutes then see if you can get a connection. Sometimes modems/routers are finicky about the order they are booted in

[duccio]

Fraser thank you for your quick reply.

The problem was that I had to change the R2 Mac address to the Mac address of the router that the ISP supplied to me. Hopefully this thread helps someone in the future.

[Netduma Fraser]

32 minutes ago, duccio said:

Fraser thank you for your quick reply.

The problem was that I had to change the R2 Mac address to the Mac address of the router that the ISP supplied to me. Hopefully this thread helps someone in the future.

Ah well done for figuring it out and thank you for posting the solution!