Geo filter not filtering me

[pcslusher]

I just want to play rainbow six siege in SA but for some reason i ping west coast USA

[Netduma Fraser]

Hey, welcome to the forum!

What router and firmware version are you using? Can you provide a zoomed out screenshot so the whole page is showing please. Having your Ping Assist value so high won't be helping either.

[pcslusher]

it pings to all theses other servers no matter if i have my ping assist high or not. I used to just be able to set my home location and it would go to only the south american servers now it really only puts me in west USA sometime south central. but i only want to play in my range thati have set

[pcslusher]

oh i havent set any allow or denys and i have updated to the latest firmware XR1000 1.0.0.58_1.0.44

i have tried to flush the cloud 

and i have strict mode turned on 

 

i am not sure what would have happened to it as it worked before 

[Netduma Fraser]

Try this:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager (if on PC)
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter with the manual option
6. Set up the Geo-Filter how you like (set Ping Assist to 0)
7. Wait 2 minutes
8. Boot up application/game/client

Then see if it works.

Also I'd suggest clearing your browser cache/cookies as the page shouldn't look like that.

[pcslusher]

The page looked like that because i took the screen shot when i loaded the game and it shows all the servers those are the all the servers it is allowing for some reason outside my range 

I am playing on a xbox so i set the device as an xbox in device manager 

after trying theses steps it still looks the exact same when i load the game allowing those 4 servers outside my range but only connecting me to the us west 

When i said it worked before the only thing i did was flush the cloud and it would work now that option is replaced with resync the cloud am not sure if theses are the same but it doesnt work when i trying resyncing 

[pcslusher]

i would also like to say that it does block other games just not rainbow six siege which i would like to block 

[Netduma Fraser]

What I mean is the whole page should look more like this and not colorless:

The servers allowed outside the radius there will be authentication servers required for online play. Yes resync is the same as flushing cloud. Ah I see, perhaps we have a server allowed that shouldn't be which is causing the issue, thanks we'll take a look at that.

[pcslusher]

ok the reason my screen is bright like that is my browser has a dark mode active i use opera gx.  Ok so i just have to wait till a fix comes out?

 

[Netduma Fraser]

11 hours ago, pcslusher said:

ok the reason my screen is bright like that is my browser has a dark mode active i use opera gx.  Ok so i just have to wait till a fix comes out?

 

Ahh understood, yes the team will need to test the game and identify what needs to be done - it can be resolved through a cloud update though so wouldn't be as long as waiting for a firmware. It depends how much work have to get done when they're back from the holidays.