Palian Posted November 19, 2021 Share Posted November 19, 2021 Hi, Just downloaded the lastest firware for my XR500 and have noticed that when I run Dumas 3 on my computer I can not get most of the actions working like Device Manager, Geo-filter etc. The only ones working are System Information and settings. I have also had problems with the app not being able to work trying to change the icons. I am running Windows 11 and maybe that is the problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19, 2021 Administrators Share Posted November 19, 2021 What do you mean by you can't get them working exactly, do you mean Rapp not loaded? Also what do you mean by app not working trying to change icons? It's all through the browser so the OS shouldn't affect it too much but its possible. Link to comment Share on other sites More sharing options...
Palian Posted November 20, 2021 Author Share Posted November 20, 2021 12 hours ago, Netduma Fraser said: What do you mean by you can't get them working exactly, do you mean Rapp not loaded? Also what do you mean by app not working trying to change icons? It's all through the browser so the OS shouldn't affect it too much but its possible. Sorry, what I am trying to say is that when I open up Dumas 3 througth my browser only some of the tabs are working. I am getting Rapp not loaded on most of the tabs. i.e. Device monitor, Geo-filter, hybris VPN etc. The only ones that work are Systems and settings. The other part is since the update the Netgear app on my phone will not let me save any of the icon changes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 20, 2021 Administrators Share Posted November 20, 2021 Ah I see, what firmware version are you on currently? Go to the System Information page, Rapp panel then click the menu and change the number to 5 then reboot the router from the interface, wait 2 minutes before accessing, it should load correctly then. In regards to the app that's not something we could help with as its not our app. Link to comment Share on other sites More sharing options...
Palian Posted November 20, 2021 Author Share Posted November 20, 2021 8 hours ago, Netduma Fraser said: Ah I see, what firmware version are you on currently? Go to the System Information page, Rapp panel then click the menu and change the number to 5 then reboot the router from the interface, wait 2 minutes before accessing, it should load correctly then. In regards to the app that's not something we could help with as its not our app. Thanks for your reply. Change the number tp 5 waited 2 minutes and still nothing. Is it best to reset the router? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 20, 2021 Administrators Share Posted November 20, 2021 33 minutes ago, Palian said: Thanks for your reply. Change the number tp 5 waited 2 minutes and still nothing. Is it best to reset the router? Did you do a reboot after that or just change the number? If you did the reboot then yes a factory reset would likely need to be the next thing to try. Link to comment Share on other sites More sharing options...
Palian Posted November 21, 2021 Author Share Posted November 21, 2021 3 hours ago, Netduma Fraser said: Did you do a reboot after that or just change the number? If you did the reboot then yes a factory reset would likely need to be the next thing to try. Hi, thanks for all your help. Factory reset of router worked and everthing is now working. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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