r2 connected with no internet

[Logan]

hi how you doing? i have been having some trouble connecting to the internet through my netduma r2. when i first got the router, it was working perfectly fine, but a few weeks into using the router it would drop my internet. For the first couple of times, all i would have to do is simply reset the router and it would start working again. this last time the router dropped my internet, so i went to go reset it and it still said connected without internet. so i did a factory reset and even rebooted my modem and still had no luck getting the internet to work. i went through several posts about people having the same issue and tried the solutions that were given to them but i am still unable to use my r2 router.

[Netduma Fraser]

Do you still have access to the interface? If you’ve reset it then you’ll need to go through the setup wizard before you can get internet again

[Logan]

when i do a factory reset, i do the whole setup again with username and password. that usually does the job and i get connected back to the internet. i tried and plugged in my old router and it seems to work fine. for some reason im just having trouble with the r2 router

[Netduma Fraser]

Is it receiving a WAN IP on the System Information page? What is the modem/router the R2 is connected to?

[Logan]

the WAN IP says connected with no internet. when i do the setup and it looks for an internet signal it says it cant find one. i have my internet provided modem and my r2 router is connected to that. 

[Netduma Fraser]

What is the modem model? What is the WAN IP it gives? Reboot the modem with the R2 connected to it, wait 2 minutes, then reboot the R2 wait 2 minutes and see if you have internet

[Logan]

ill give it a shot