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My Xr500 is dropping my upload speed to 0

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I have had my xr500 for 2 years and i love it. Recently, it has started dropping my upload speeds to 0 at times and literally crashing my stream. I have called my internet company out here several times and they have fixed everything that they have seen on their end. Most recently, i have had them out here and they said that they have seen some upload interference on my arris surfboard modem. Could my router be causing this issue? please help, i will pay if i have to hahha

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Hey, welcome to the forum!

If they saw some upload interference on the modem, that sounds like a potential problem with the modem. Do you experience this on all devices? Are you on WiFi or ethernet? How are you seeing the upload go to 0?

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