RoelIsaac Posted July 30, 2021 Share Posted July 30, 2021 Hello, My XR500 doesnt have the ping heat map nor anything new. I made sure I was updated to the latest update being V2.3.2.114 but still nothing. Please help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 30, 2021 Administrators Share Posted July 30, 2021 You have to upgrade to the beta for the feature, you can find the beta here: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-120-XR500/td-p/2071196/ RoelIsaac 1 Link to comment Share on other sites More sharing options...
RoelIsaac Posted July 30, 2021 Author Share Posted July 30, 2021 Oh I did not know this. Thank you. Link to comment Share on other sites More sharing options...
RoelIsaac Posted July 30, 2021 Author Share Posted July 30, 2021 So now that Ive downloaded and updated my router how come the heat map doesn't populate any servers? I selected the game and press Ping Again but get nothing? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 30, 2021 Administrators Share Posted July 30, 2021 What game specifically are you trying to ping? You may need to resync the cloud from the Ping Heatmap menu and try again Link to comment Share on other sites More sharing options...
RoelIsaac Posted July 30, 2021 Author Share Posted July 30, 2021 I was trying to ping COD MW. I can try that now. Link to comment Share on other sites More sharing options...
RoelIsaac Posted July 30, 2021 Author Share Posted July 30, 2021 I pressed resync but still nothing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 30, 2021 Administrators Share Posted July 30, 2021 Can you provide an entire full page screenshot including the web browser showing what you see after you've chosen MW to ping please? Link to comment Share on other sites More sharing options...
RoelIsaac Posted July 31, 2021 Author Share Posted July 31, 2021 Here you go. Let me know if this what you need. Link to comment Share on other sites More sharing options...
RoelIsaac Posted July 31, 2021 Author Share Posted July 31, 2021 Nevermind. seems to have started working. I just swapped to chrome as my browser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 31, 2021 Administrators Share Posted July 31, 2021 That's what I needed thank you, my advice would have been to try another browser such as Chrome as I can see you were using Opera. Glad to hear its working now, I'll close this topic as the original issue has been resolved. Feel free to start another topic if you have any issues or questions and we'll be happy to help. Link to comment Share on other sites More sharing options...
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