slipknotsone Posted June 25, 2021 Share Posted June 25, 2021 I was having trouble logging into the portal online so I reset my router and now it's asking for a my security key and I'm stuck. I tried resetting it multiple times and trying again to no avail. Please help. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 25, 2021 Administrators Share Posted June 25, 2021 Follow the password conversion method here and then it should work: http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work Link to comment Share on other sites More sharing options...
slipknotsone Posted June 28, 2021 Author Share Posted June 28, 2021 I did try that, but I wasn't having any luck. Pictured is my password. I tried 301249378150233 and 301249378160233 and both those didn't work for the key Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28, 2021 Administrators Share Posted June 28, 2021 You were on the right track but you needed to keep the 4th set as it was, this password will work: 301249378159233 Link to comment Share on other sites More sharing options...
slipknotsone Posted June 28, 2021 Author Share Posted June 28, 2021 Awesome, that worked worked. Thanks! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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