Network Security key incorrect

[slipknotsone]

I was having trouble logging into the portal online so I reset my router and now it's asking for a my security key and I'm stuck. I tried resetting it multiple times and trying again to no avail. Please help.

 

Thanks

[Netduma Fraser]

Follow the password conversion method here and then it should work: http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work

[slipknotsone]

I did try that, but I wasn't having any luck. Pictured is my password. I tried 301249378150233 and 301249378160233 and both those didn't work for the key 

[Netduma Fraser]

You were on the right track but you needed to keep the 4th set as it was, this password will work: 301249378159233

[slipknotsone]

Awesome, that worked worked. Thanks!