Another problem but this time the device just doesn't function at all any more

[ClownsPockets]

I am completely fed up with having to post on here. I've had the router since December 2020 and I've had to make 3 posts so far. Pathetic. This is the worst piece of hardware I've ever owned. 

The problem this time is that the R2 has just stopped working. The power light comes on and that's it. No WiFi. Can't access the interface via ethernet either. I've had the stupid thing powered off for over 24 hours now and it's still the same when I've plugged it back in. 

What steps do I now need to take, as the consumer, to try and make my router function? I look forward to a long list of technical steps that will take me ages and won't make a difference. That's what I bought the router for. To troubleshoot it myself. 

And yes I've kept the firmware updated unless there's been a new release in the past 3 weeks. I can't check anyway because I have no access to any sort of UI. 

Thanks. 

Edit: I've also pressed down manual rest button (for various lengths of time) with no effect. 

[Netduma Fraser]

When connected via ethernet, open command prompt on the PC, type ipconfig press enter and then post the results here please

[ClownsPockets]

Microsoft Windows [Version 10.0.19043.1288]
(c) Microsoft Corporation. All rights reserved.

C:\Users\k>ipconfig

Windows IP Configuration

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : home
   Link-local IPv6 Address . . . . . : fe80::a5ba:7dfa:f182:37e8%18
   IPv4 Address. . . . . . . . . . . : 192.168.1.167
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.254

Wireless LAN adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Wireless LAN adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

 

[Netduma Fraser]

Thanks for that, it appears to be acting like a switch, set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/

IP 192.168.77.100
Subnet 255.255.255.0
Gateway 192.168.77.1
DNS 192.168.77.1

then see if you can access using http://192.168.77.1