dualshocked Posted June 2, 2021 Share Posted June 2, 2021 I'm having issues with my NetDuma 2 cutting in and out with internet. I don't seem to ever have this issue on ethernet. I'm running the latest firmware and dual band. I have a lot of devices on my 2.4ghz and not the 5ghz which doesn't seem to have the issue. Maybe I'm overloading the 2.4ghz but how could I prioritize devices? Maybe I have a device with a bad NIC that is corrupting my network? I can upload log files but would prefer to do so on email or DM. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 2, 2021 Administrators Share Posted June 2, 2021 Hey, welcome to the forum! Just to clarify, you've separated 2.4/5GHz so you're not using Mirror Mode is that right? Set the WiFi antennae to look like this _ | | _ and use a WiFi analyzer to find the least congested channel and change to that. You could also experiment with the width. Do you have any wireless e.g. remotes, headphones etc or electrical devices within close proximity to the R2? Is the ISP router right next to the R2 and is that WiFi broadcasting? Link to comment Share on other sites More sharing options...
dualshocked Posted June 2, 2021 Author Share Posted June 2, 2021 I'm not using mirror settings. Should I? Currently I have my work laptop connected to 5G and it works smoothly without any issues. When I connect to the 2.4ghz it will cut in and out quite frequently and it is noticeable due to it kicking me from the VPN when the network drops, this doesn't happen on the 5G though. That is why I think I may be overloading the 2.4 or have a device that is corrupting the network because I had the same issue with the ISP router. I will adjust the antennae and try to do the WiFi analyzer. I don't have anything super close to the router. The closest thing is a Razer Deatheradder usb on my desktop a few feet away along with my full desktop setup. On the shelf with my router is my ISP modem, it is only a modem and does not broadcast. Link to comment Share on other sites More sharing options...
dualshocked Posted June 2, 2021 Author Share Posted June 2, 2021 Also to be more specific, I don't have issues with the router dropping connection from my computer. It will still have good signal, just say "Connected, No internet" on my laptops or phone. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 2, 2021 Administrators Share Posted June 2, 2021 Interesting, it could be network interference, do you have a lot of WiFi networks around you? Link to comment Share on other sites More sharing options...
dualshocked Posted June 2, 2021 Author Share Posted June 2, 2021 Should I be using mirrored mode? Not a lot of wifis around. The purple is my 5G. The rest are not mine, there is about the number more below this but all 1 bar. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 2, 2021 Administrators Share Posted June 2, 2021 It's up to you regarding Mirror mode, I prefer choosing manually based on what I'm doing. What are the specific devices that are having trouble on 2.4GHz? Link to comment Share on other sites More sharing options...
dualshocked Posted June 2, 2021 Author Share Posted June 2, 2021 My iPhone XR frequently loses internet but not WiFi connect, as well as my Lenovo T490. I don't use any other devices super frequently on WiFi for it to be noticeable but I do have a Surface Laptop 2 that the issue occurs on. My Roku is not noticeable if it does happen but I don't use it a lot, I have 3 smart lights by Geeni and a GE smart light switch. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Okay so Windows and iOS devices, they do have something in common - disable Private/Random Addresses in the WiFi settings on these devices - so when you're connected to the R2 WiFi click the 'i' next to the network and you can disable it there. On Windows, click properties on the WiFi network and you can disable it there. See if that resolves it please. Link to comment Share on other sites More sharing options...
dualshocked Posted June 10, 2021 Author Share Posted June 10, 2021 I haven't seen any improvement with this Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10, 2021 Administrators Share Posted June 10, 2021 The devices are all still disconnecting? Link to comment Share on other sites More sharing options...
dualshocked Posted June 10, 2021 Author Share Posted June 10, 2021 Correct. It has been rough lately too. I have changed the SSID of my 2.4 to see if that improves things (via removing all of my devices from the network). I'm partially convinced one of my smart home devices is corrupting the network because I had similar issues prior to getting the duma. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10, 2021 Administrators Share Posted June 10, 2021 Keep us posted on that, also another user found there seems to be a correlation with how hot the router gets and disconnections, not sure where you're located but it's getting very hot in the UK now. Try to ensure it's not on a surface where it could overheat and make sure it has plenty of air flow. If you get a disconnection see how hot it is kgrm 1 Link to comment Share on other sites More sharing options...
dualshocked Posted June 10, 2021 Author Share Posted June 10, 2021 It does feel warm on the bottom but not a concerning temp. I will continue to monitor that. I've got one laptop on 5g and one on 2.4 with the chrome extension Internet Connection Monitor to see any differences. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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