Travsmackie Posted May 3, 2021 Share Posted May 3, 2021 Hi guys, I followed the basic setup but I can’t even access the 192.168.77.1 page let along access any wifi to it? I’m using a virgin hub box and have no idea what to do? Link to comment Share on other sites More sharing options...
DaveCOP Posted May 3, 2021 Share Posted May 3, 2021 Hi, i dont think you will be able to acess 192.168.77.1 unless your connected to it via wifi or LAN. So yea, just make your your connected to the WIFI on your PC. Have you got it setup like this, ive had mine for few days and same situation as you, but figured this out. Im using BT but it will be similar i guess You cant just plug the router into the same connection as your BTHUB/virgin media smart router and replace it ( i thought this was possible too ) Travsmackie 1 Link to comment Share on other sites More sharing options...
Travsmackie Posted May 3, 2021 Author Share Posted May 3, 2021 Thank you for messaging. So I have managed to set it up as per the instructions (same as your diagram) -Virgin Box Ethernet connected to Duma -Duma Ethernet connected to PC. But won’t connect to internet? Link to comment Share on other sites More sharing options...
DaveCOP Posted May 3, 2021 Share Posted May 3, 2021 Hi, is your wifi OR lan connected directly to the Netduma ? Link to comment Share on other sites More sharing options...
Travsmackie Posted May 3, 2021 Author Share Posted May 3, 2021 Lan is connect by a Ethernet cable from my virgin media hun box to the duma. (Sorry if I seem clueless...it’s because I genuinely am clueless) 😂 Link to comment Share on other sites More sharing options...
DaveCOP Posted May 3, 2021 Share Posted May 3, 2021 Yea you also need to have your LAN cable from your PC going into one of the ports into the duma router. That, or if you want to connect wifi, make sue your PC ect is connected to the duma routers signal. Then you can 192.168.77.1 and should be able to access the admin settings via web browser Link to comment Share on other sites More sharing options...
Travsmackie Posted May 3, 2021 Author Share Posted May 3, 2021 Yeah, I have done this. And now I get access to the 192.168.77.1 page I have accepted them terms and then the next page is the ‘connect to a internet connection’ and then it’s says could not connect to a internet connection. See pic below. Link to comment Share on other sites More sharing options...
Travsmackie Posted May 4, 2021 Author Share Posted May 4, 2021 Update: I spent most of the last night/early Hours of the morning going through forums and trying (in my opinion) EVERYTHING. Just seems as if something is stopping the internet from being accessed and I can get off the page that you see above. Any help would be appreciated as I’m afraid I’m going to have to box up and send back. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4, 2021 Administrators Share Posted May 4, 2021 Click WAN Setup there and then click skip, complete the rest of the Setup Wizard and get through to the interface. How is the V hub setup, router mode or modem mode? Just to confirm, you've connected the R2 blue/internet port to one of the V hub LAN ports? Link to comment Share on other sites More sharing options...
Travsmackie Posted May 4, 2021 Author Share Posted May 4, 2021 @Netduma Fraser thank you for the reply. I can’t skip to complete the setup wizard it won’t let me go that far. I tried router mode and modem mode. Both not successful. I tried every LAN port the V hub has. Literally tried everything you’ve mentioned in all your advice on other forums with similar problems. Static IP addresses, nothing seems to be working. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4, 2021 Administrators Share Posted May 4, 2021 What happens when you click WAN Setup in that screenshot there? Link to comment Share on other sites More sharing options...
Travsmackie Posted May 4, 2021 Author Share Posted May 4, 2021 @Netduma Fraser it takes me to the next page where I edit some info (sorry it’s disconnected as we speak) then you have the choice at the bottom to skip I press skip and then it’s asks me for my download/upload speed. I then try and advance to the next page but it won’t let me go any further. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4, 2021 Administrators Share Posted May 4, 2021 What web browser/device are you using to go through the setup wizard? Link to comment Share on other sites More sharing options...
Travsmackie Posted May 4, 2021 Author Share Posted May 4, 2021 @Netduma Fraser google chrome Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4, 2021 Administrators Share Posted May 4, 2021 Use the incognito mode on Chrome please and see if you can get through it - use ethernet if possible Link to comment Share on other sites More sharing options...
Travsmackie Posted May 4, 2021 Author Share Posted May 4, 2021 @Netduma Fraser I tried it and still nothing IMG_9760.MOV Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4, 2021 Administrators Share Posted May 4, 2021 Very strange, can you try altering the speeds there, will it let you continue then? Link to comment Share on other sites More sharing options...
Travsmackie Posted May 4, 2021 Author Share Posted May 4, 2021 I did try this but unfortunately it wont Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4, 2021 Administrators Share Posted May 4, 2021 Please email [email protected] with a link to this topic and your order number and we can arrange a replacement. Link to comment Share on other sites More sharing options...
Travsmackie Posted May 4, 2021 Author Share Posted May 4, 2021 @Netduma Fraser will do thank you for your help. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Travsmackie Posted May 6, 2021 Author Share Posted May 6, 2021 @Netduma Fraser I have sent the email but not got anything back in means of conformation? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 6, 2021 Administrators Share Posted May 6, 2021 4 minutes ago, Travsmackie said: @Netduma Fraser I have sent the email but not got anything back in means of conformation? Did you email with the email associated with your forum account? If not let me know what it is and I'll chase it up with the team Travsmackie 1 Link to comment Share on other sites More sharing options...
Travsmackie Posted May 6, 2021 Author Share Posted May 6, 2021 @Netduma Fraser i have personally messaged you. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
DaveCOP Posted May 7, 2021 Share Posted May 7, 2021 On 5/4/2021 at 5:32 PM, Travsmackie said: @Netduma Fraser it takes me to the next page where I edit some info (sorry it’s disconnected as we speak) then you have the choice at the bottom to skip I press skip and then it’s asks me for my download/upload speed. I then try and advance to the next page but it won’t let me go any further. Power down your main modem, router and R2 router, wait 30 secs. power it all back up and wait about few mins.. This stage here, can get stuck. on that stage, right click on next "open in new tab" and see if it fixed that stage. This happened for me, took me about 4 or 5 goes to get past that. Just to confirm, you have from your MODEM ON THE WALL a cable going into your WAN on your HUB. then either port 1,2,3,4 going into the BLUE internet port on your R2 router, then a LAN cable coming from port "example, 2 to your PC, and your connected to the 192.168.77.1 via LAN? Link to comment Share on other sites More sharing options...
Travsmackie Posted May 7, 2021 Author Share Posted May 7, 2021 Hi @DaveCOP thanks again for the advice I’ll take anything. So yeah: -Cable from wall goes into ISP HUB -Ethernet cable going from port 1 of HUB (tried all from 1-4) to the blue internet port on R2. -Ethernet cable from R2 to PC (again tried all ports) I will try the right click and open in new tab now and get back to you. Link to comment Share on other sites More sharing options...
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