Jcoley Posted April 5, 2021 Share Posted April 5, 2021 Just got the new R2 with the latest firmware, it was disconnecting every 10 mins both wifi and lan connections. Downgraded to the firmware before then back to the latest which stopped the crashes for a while but it is doing it again now. When it crashes only 2 lights stay on but my modem still has internet so its definitely a router issue. The reset to factory default does not work from the GUI either, not sure what else to try Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 6, 2021 Administrators Share Posted April 6, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. What is the model of the modem/router the R2 is connected to? Link to comment Share on other sites More sharing options...
Jcoley Posted April 6, 2021 Author Share Posted April 6, 2021 Arris TM1602A MTA Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 6, 2021 Administrators Share Posted April 6, 2021 Thanks for that. In DHCP settings on the R2 change the DHCP lease hours to 168 then reboot from the interface and see if it goes longer without disconnecting Link to comment Share on other sites More sharing options...
Jcoley Posted April 6, 2021 Author Share Posted April 6, 2021 I did that the second day and it went a couple more hours then it kept disconnecting again. Its especially bad whenever anyone tries to use a gaming system, thats when the router crashes the most. Is there a reason why this thing is basically overheating? This router shouldn't be getting this hot. Im pretty sure I just want to return it and get the XR500 since that has no issues. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 6, 2021 Administrators Share Posted April 6, 2021 What surface do you have it on - will it be getting enough airflow to the vents where it is currently? Do you know if you have a static or dynamic public IP and what there lease time is? If you can increase that then in theory it should help prevent the disconnects happening Link to comment Share on other sites More sharing options...
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