spykewest23 Posted April 2, 2021 Share Posted April 2, 2021 Cloud data has not been downloaded. Make sure you have an internet connection and click FORCE UPDATE. i'm on the new software and i still cant do this Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Does Connection Benchmark successfully complete a test and what happens when you click force update? What is the modem/model the R2 is connected to? Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 its connected to a wifi extender the netduma and the bench mark works fine and the click for update just doesn't do anything it just reload the page and says "Downloading data from the cloud has failed. Make sure you are connected to the internet, or the cloud servers are down." Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 its also says in the system info that its the wrong time and date and also its says this every time i try doing the update "Cloudsync Ping Heatmap result 'false','HTTP sync failed' Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Are you able to connect it direct to the modem? The WiFi extender could be causing it. What is the model of your modem/router? You can change the time zone by clicking the 3 dots on the top right of the interface > advanced > time zone Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 i changed my time and it still hasn't changed it , it still says nov 2020 and the wifi extender should be fine but what settings could be causing it in the wifi extender because it worked fine before this the model is ac 1200 wavlink Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 pls get back to me asap Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Did you adjust for daylight savings time as well? Click the time zone, click daylight savings, click save, refresh the System Information page. Worked fine before what, using the extender or changing specific settings on the router? Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 worked fine before i did the update Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Did you do a factory reset after the update? Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 yes multiple times Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Is this the extender you're using? If so is the switch on AP or router mode? Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 yes And it on ap Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Is the switch on the right hand side at the bottom in AP or router mode? Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 its on repeater there are 3 mode ap router and repeater Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Are you able to connect the R2 direct to the modem then the wavlink to the R2? That would be a better setup all around Link to comment Share on other sites More sharing options...
spykewest23 Posted April 2, 2021 Author Share Posted April 2, 2021 i can't do that , it's too far but that shouldn't be the problem seen as it worked before Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 Re-upgrade to .205 again and see whether you get the same issue please Link to comment Share on other sites More sharing options...
spykewest23 Posted April 3, 2021 Author Share Posted April 3, 2021 that actually worked! thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 Great to hear that, thanks for the update! Link to comment Share on other sites More sharing options...
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