Cloud data has not been downloaded. Make sure you have an internet connection and click FORCE UPDATE.

[spykewest23]

Cloud data has not been downloaded. Make sure you have an internet connection and click FORCE UPDATE. i'm on the new software and i still cant do this 

[Netduma Fraser]

Does Connection Benchmark successfully complete a test and what happens when you click force update?

What is the modem/model the R2 is connected to?

[spykewest23]

its connected to a wifi extender the netduma and the bench mark works fine and the click for update just doesn't do anything it just reload the page and says "Downloading data from the cloud has failed. Make sure you are connected to the internet, or the cloud servers are down."

 

[spykewest23]

its also says in the system info that its the wrong time and date and also its says this every time i try doing the update "Cloudsync Ping Heatmap result 'false','HTTP sync failed'

[Netduma Fraser]

Are you able to connect it direct to the modem? The WiFi extender could be causing it. What is the model of your modem/router?

You can change the time zone by clicking the 3 dots on the top right of the interface > advanced > time zone

[spykewest23]

i changed my time and it still hasn't changed it , it still says nov 2020 and the wifi extender should be fine but what settings could be causing it in the wifi extender because it worked fine before this 

the model is ac 1200 wavlink 

[spykewest23]

pls get back to me asap 

[Netduma Fraser]

Did you adjust for daylight savings time as well? Click the time zone, click daylight savings, click save, refresh the System Information page.

Worked fine before what, using the extender or changing specific settings on the router?

 

[spykewest23]

worked fine before i did the update 

 

[Netduma Fraser]

Did you do a factory reset after the update?

[spykewest23]

yes multiple times 

 

[Netduma Fraser]

Is this the extender you're using?

If so is the switch on AP or router mode?

[spykewest23]

yes

And it on ap 

[Netduma Fraser]

Is the switch on the right hand side at the bottom in AP or router mode?

[spykewest23]

its on repeater there are 3 mode ap router and repeater 

 

[Netduma Fraser]

Are you able to connect the R2 direct to the modem then the wavlink to the R2? That would be a better setup all around

[spykewest23]

i can't do that , it's too far but that shouldn't be the problem seen as it worked before 

 

[Netduma Fraser]

Re-upgrade to .205 again and see whether you get the same issue please

[spykewest23]

that actually worked! thanks

[Netduma Fraser]

Great to hear that, thanks for the update!