Bash W Posted March 25, 2021 Share Posted March 25, 2021 Hi there, Just recieved my Netduma R2. I'm unable to connect to it at all, via wifi or TP Link cable. It just saying cannot connect when i type in wifi password and not accepting 192.168.77.1. I've tried resetting multiple times but no luck with anything. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2021 Administrators Share Posted March 25, 2021 Hey, welcome to the forum! Can you try the password conversion method from here please and see if that allows you to connect to the WiFi to then complete the setup wizard? http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work Once you change the WiFi details in the setup wizard you'll need to reconnect to the WiFi using the new credentials you made to continue the wizard Link to comment Share on other sites More sharing options...
Bash W Posted March 25, 2021 Author Share Posted March 25, 2021 Still getting connection failed Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2021 Administrators Share Posted March 25, 2021 Connect via ethernet cable to the router please, then open command prompt on your PC, type ipconfig and press enter, then post the results here. Link to comment Share on other sites More sharing options...
Bash W Posted March 25, 2021 Author Share Posted March 25, 2021 onlyway I can do that is via my TP links as router in different rooms but even then its not even detected. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2021 Administrators Share Posted March 25, 2021 That's fine, as long as they are connected to the R2 it should provide the necessary info Link to comment Share on other sites More sharing options...
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