Johnnie Posted February 7, 2021 Posted February 7, 2021 I've had my XR500 router for about a month now and it's been working well with the Geofilter. However, it suddenly stopped working and keeps putting me in a ping assisted server in California. I'm trying to stick to playing in the pacific north west area. Can anyone help with this to get the geofilter working again? I've tried removing the device and readding, restarting my PC, flushing cloud...
Administrators Netduma Fraser Posted February 7, 2021 Administrators Posted February 7, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Did you change any Geo-Filter settings while on the game or enable/disable the filter while you were on it or the game/client was active in the system tray?
Johnnie Posted February 7, 2021 Author Posted February 7, 2021 Hi yes - I enabled the filter prior to launching the game and did disable and re-enable while in-game. I've done this before and it used to work no problem. Now it doesn't work even if I only enable the geofilter before launching the game and not touching it in-game.
Administrators Netduma Fraser Posted February 7, 2021 Administrators Posted February 7, 2021 Try this please: Hard turn off the console Remove the device from the Geo-Filter Flush the cloud Re-add the device to the Geo-Filter and choose the manual option Setup your settings with 0 Ping Assist Wait 2 minutes Boot up the game Then see if you can see if it works better for you.
Johnnie Posted February 7, 2021 Author Posted February 7, 2021 Will do. When you say turn off the console - I'm on PC so that just means restart the PC right?
Administrators Netduma Fraser Posted February 7, 2021 Administrators Posted February 7, 2021 Don't reboot the PC, instead quit the game and the game client completely, including from the system tray and follow the rest of the instructions please.
Johnnie Posted February 7, 2021 Author Posted February 7, 2021 Just tried those steps and unfortunately it put me in California again outside of the circle. Anything else i can do?
Administrators Netduma Fraser Posted February 7, 2021 Administrators Posted February 7, 2021 In WAN Settings do you have NAT set to Open by any chance? If so switch back to secured, does it then work correctly? If not upgrade to .114 and then factory reset and see if it works https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-108-XR500/m-p/2047885/highlight/true#M3538
Johnnie Posted February 7, 2021 Author Posted February 7, 2021 I think the upgrade to .114 did the trick! Although i've been trying to search for a game for past 10 minutes and still haven't found one. Anyways thanks for your help! Have a great Sunday
Administrators Netduma Fraser Posted February 7, 2021 Administrators Posted February 7, 2021 Use Ping Heatmap and identify where the closest/lowest ping servers are for you and draw polygons over those locations - should speed up the search and give you more server options. You're welcome, thank you and you!
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