RoelIsaac Posted January 24, 2021 Share Posted January 24, 2021 My xr500 seems to crash for no reason and reboot. Both the power light and internet light go blank then red and back to operating normally. This happens sometimes multiple times within an hour. Any assistance will be appreciated. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2021 Administrators Share Posted January 24, 2021 Hey, welcome to the forum! How is the router connected to power? Is it through an extender or direct to a wall outlet? Either way if you try another power point does it work more consistently? Link to comment Share on other sites More sharing options...
RoelIsaac Posted January 24, 2021 Author Share Posted January 24, 2021 At first a week ago I had it connected to an extender and assumed that may be the issue so I switched to the wall and had the same issue so just to be safe I plugged it into another outlet and issue still remains. Seems about the same either way. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2021 Administrators Share Posted January 24, 2021 Just to confirm, when this happens, all internet is lost is that right? I would recommend reupgrading to the same firmware using the TFTP method which bypasses the boot process and any issues there and then do a factory reset, that will get you the freshest install possible and that will hopefully resolve it. If not I think it is faulty and you'd need to contact Netgear for a replacement. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Link to comment Share on other sites More sharing options...
RoelIsaac Posted January 24, 2021 Author Share Posted January 24, 2021 Yes all internet goes out. I plugged my PC into my modem to make sure it wasn't because of that and I have no problems. I've had this router for maybe half a year although I'm sure IÂ haven't registered my router because I am in the military and must've forgot to in-between deployments so I hope netgear still helps me. Thank you for your time. Link to comment Share on other sites More sharing options...
RoelIsaac Posted January 24, 2021 Author Share Posted January 24, 2021 Also where can I find the latest firmware? Link to comment Share on other sites More sharing options...
RoelIsaac Posted January 24, 2021 Author Share Posted January 24, 2021 Nevermind. Got it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2021 Administrators Share Posted January 24, 2021 I'm not sure what their policies are on replacements etc but hopefully if needed they'll get you sorted. Let us know how the TFTP method goes! Link to comment Share on other sites More sharing options...
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