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netduma r1 internet connection problem


ali es

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Posted

Hello

my netduma r1 was fine i changed my house and i have this problem that internet is not stable sometimes i need to refresh few times for a page it goes and come back sometimes does not load a video or picture of a website , with isp modem everything is fine , i double checked all the info in the forum , changed to new cable , firmware update ,factory reset and etc nothing is helping

i use terminal on mcbook for ping to 8.8.8.8 it seems to be stable and only few time outs however browser is not having a stable connection and does not open even google pages 

i tested few devices and ps4 also all with same problem 1 second everything is ok and few sec after dissconnected , wifi connection is not lost just the no internet

thank you in advance 

  • Administrators
Posted

Hey, welcome to the forum!

Sorry to hear you're having this issue. What is the firmware version on the R1 currently? What is the new ISP and what is the modem/router you have the R1 connected to?

  • 2 weeks later...
Posted

last version firmware downloaded from your website 

isp is upc.hu (vodafon)

modem is : cbn modem ch7465vf

 

problem is i gave up using netduma because as sson as i plug netduma to the main modem now internet in main modem get disconnected after few seconds and i need to reset many times until my main modem internet is back ! contacted the isp they claim no problem with their device ! please help me to fix it 

  • Administrators
Posted

Does that modem provide WiFi? So you're saying with the R1 connected to the modem and a device directly connected to the modem you don't get any internet? Did you put the modem in bridge mode?

In System Information please take a screenshot then I can see what version you're on.

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