RobertM90 Posted January 8, 2021 Share Posted January 8, 2021 ive followed the steps on setting up the router i put the password on the wifi connection and it tells me invalid password and support is not helping me. if this doesnt work i want my money back. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2021 Administrators Share Posted January 8, 2021 I've just written a guide on what to do for this issue, please take a look here: http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work Link to comment Share on other sites More sharing options...
Dame Posted January 8, 2021 Share Posted January 8, 2021 same problem here.. also how do you set the netduma to my router or modem I have both and don’t know how or which to connect to. Link to comment Share on other sites More sharing options...
RobertM90 Posted January 8, 2021 Author Share Posted January 8, 2021 am i pputting this new password after i reset or am i just putting this again? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2021 Administrators Share Posted January 9, 2021 25 minutes ago, Dame said: same problem here.. also how do you set the netduma to my router or modem I have both and don’t know how or which to connect to. Please follow the guide above for the WiFi issue. It can be connected to either, if you want to keep the existing router then connect to that, if you don't then you can connect direct to the modem and unplug the old router. 2 minutes ago, RobertM90 said: am i pputting this new password after i reset or am i just putting this again? No need to reset, just enter the new WiFi password in on your PC. Link to comment Share on other sites More sharing options...
RobertM90 Posted January 9, 2021 Author Share Posted January 9, 2021 im connecting the r2 to the modem. when i connect and check my wifi settings i put password and it says not valid so then im left with no internet. and my pc is not wireless i have to direct connect to use the internet. i tried everything nothing is working.im not sure what to do anymore maybe im not connecting the right wires to the right ports but im just gonna call my isp and see if they can help me i was actually able to put in the password but then there was no internet connection not sure what happened Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2021 Administrators Share Posted January 9, 2021 You won't get an internet connection until you go through the setup wizard, so now you're connect go to 192.168.77.1 in your web browser and from there you can complete the wizard and get internet. Link to comment Share on other sites More sharing options...
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