Mohit Sharrma Posted January 2, 2021 Posted January 2, 2021 Hi Netduma Team, My order [#30149] (28th December 2020) is still not shipped and I am not getting any response from [email protected]. It's been 6 days and I need an update. Please provided a response
Newfoundland Posted January 2, 2021 Posted January 2, 2021 It’s a holiday period over here, I’m fairly sure on Monday the team will be back to work and will be working hard to get their routers shipped.
Drumkin14 Posted January 2, 2021 Posted January 2, 2021 Same situation here havnt heard anything been since the 27th for me
Administrators Netduma Fraser Posted January 2, 2021 Administrators Posted January 2, 2021 You should be getting emails either from us or DHL, the earlier you ordered e.g. 27th the earlier you will get an email. If you ordered on 30th/31st etc you'll have to wait longer for an email but someone is working through the orders right now so please check your emails.
Mohit Sharrma Posted January 2, 2021 Author Posted January 2, 2021 Any ETA for shipping for orders placed on 28th of December, when should I expect it to be shipped. ? (the banner in the website said it will be s A rough estimate would work for me because I need to plan other stuff with my ISP and they need a rough window on the router arrival. My previous R2 order (DHL - 5763677544) was returned to seller and refunded, after arriving in my country due to correct invoice not being supplied for custom clearance (As per DHL), can Netduma ensure this will not happen with the current order #30149 ? 3 hours ago, Netduma Fraser said: You should be getting emails either from us or DHL, the earlier you ordered e.g. 27th the earlier you will get an email. If you ordered on 30th/31st etc you'll have to wait longer for an email but someone is working through the orders right now so please check your emails.
Mohit Sharrma Posted January 2, 2021 Author Posted January 2, 2021 Hi Fraser, I am in touch with Liam over email now. Will continue further correspondence there. Thanks for your assistance on the forum and twitter.
Administrators Netduma Fraser Posted January 2, 2021 Administrators Posted January 2, 2021 Great to hear that, thanks for the update! Sorry for the inconvenience so far.
Mohit Sharrma Posted January 23, 2021 Author Posted January 23, 2021 just to update, today, i have received my R2. thanks to everyone involved. happy gaming
Administrators Netduma Fraser Posted January 23, 2021 Administrators Posted January 23, 2021 That's great to hear, thanks for the update! I'll close this topic now.
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