Adex Posted December 26, 2020 Share Posted December 26, 2020 I think i might have to call it a day with R2 and get a refund. This is just too stressful atm. Can anyone help? i have tried with different modems and routers but no joy. Not sure what else to do. I tried factory resetting. Held button down sometimes for 5mins and nothing happened. dont know what else to do. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2020 Administrators Share Posted December 26, 2020 Just to be clear, are you able to access the internet or interface at all? Once you've reset it you will have to complete the setup wizard to get a connection again. You can see our terms here: https://netduma.com/terms/ Link to comment Share on other sites More sharing options...
Adex Posted December 26, 2020 Author Share Posted December 26, 2020 22 minutes ago, Netduma Fraser said: Just to be clear, are you able to access the internet or interface at all? Once you've reset it you will have to complete the setup wizard to get a connection again. You can see our terms here: https://netduma.com/terms/ i am not able to access the internet using the R2. I cant find the Netduma r2 wifi on any of my devices as well. i keep getting limited access when i connect my Pc to Netduma. I just dont know where the problem is and i usually good with stuffs like this. If only the factory reset worked. Held it for several minutes but no changes to light or anything. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2020 Administrators Share Posted December 26, 2020 You won't get internet until the setup wizard has been completed, after the reset can you access the interface? Link to comment Share on other sites More sharing options...
Adex Posted December 29, 2020 Author Share Posted December 29, 2020 On 12/26/2020 at 9:22 PM, Netduma Fraser said: You won't get internet until the setup wizard has been completed, after the reset can you access the interface? You are not getting me mate. The reset is not working. Nothing works. I was so frustrated i haven’t even touched the router for 3 days. I have completely give up mate. This is the most frustrating piece of equipment i have ever purchased. i have tried the reset, held for 2-4-5-10 mins and not a flash of light. The lights on router just stay thesame. I really dont know what to do now i have an obsolete £130 crap. I have tried 3 different routers and took to my mates. I have tried the setup wizard as well. Nothing works. I cant find the R2 wifi anymore and when i try to connect wired to my pc, i get Limited internet access where nothing loads on my web browser. My 14days return date ends tomorrow so am stucked with a gadget i cant work out Link to comment Share on other sites More sharing options...
Adex Posted December 29, 2020 Author Share Posted December 29, 2020 If i cant factory reset the router manually, then it means i will never get it to work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2020 Administrators Share Posted December 29, 2020 Email [email protected] with a link to the topic and your order number and they will be able to help with a refund or replacement. Link to comment Share on other sites More sharing options...
Adex Posted January 3, 2021 Author Share Posted January 3, 2021 On 12/29/2020 at 9:46 PM, Netduma Fraser said: Email [email protected] with a link to the topic and your order number and they will be able to help with a refund or replacement. Hey its been 4 days and no reply from netduma Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2021 Administrators Share Posted January 3, 2021 It's the holidays/weekend so they will reply on Monday once everyone is back in the office, sorry for the delay. Link to comment Share on other sites More sharing options...
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