Problem with Netduma Startup Wizard.

[Joshie]

So I have been the owner of Netduma since last November (2019).

Recently I got the unable to load os bug. Using the search feature on the forums, I learned that factory reseting the R2 using the pinhole button on the back was the universal answer that worked for most people, so I decided to try that first.

Once I did that, I attempted to re-setup the router and when I enter 'Dumaos/' I get this screen:

 

As you can see, I don't see any buttons or text. It just loads this screen and stays there. 

I've tried:
1. Rebooting my xfinity router. Nothing.

2. ipconfig states that the 'media is disconnected'

3. Another Factory Reset while holding the button longer. I've tried 10, 20, 30 and 60 seconds. Each still leads to this problem.

Edit: I should also add that I also tried entering the ip address as well as. Couldn't find webpage. 

I know the Modem isn't broken, cause the factory ssid 'NetdumaR2' is still showing up on wifi frequencies of various devices.

Need advice as to what the problem is.

[Netduma Fraser]

Hey, welcome to the forum!

Sorry to hear you're having this issue. What web browser are you using? Use something like Firefox or Google Chrome, can you complete the wizard then? 

[Joshie]

Tried Edge and Chrome. Tried on Laptop, Ipad and phone as well.

[Joshie]

Update

Tried Firefox. It was a no go, same problem.

 

[Netduma Fraser]

Can you do a full page screenshot please including the web browser so I can see if there is anything affecting it?

[Joshie]

Also, I've tried to use both wi-fi and lan. Same effect.

[Netduma Fraser]

Access using 192.168.77.1 in the browser instead, does that work?

[Joshie]

No. Leads to the same red screen with no setup.

[Netduma Fraser]

Are you trying to access using HTTPS or HTTP? If HTTPS then use HTTP instead and see if that helps.

[Joshie]

https: 'Unable to connect' browser error

http: Red screen

[Netduma Fraser]

Okay on the red screen page right click, go to Inspect Element. On the window that appears click the Network tab. Then click the Disable Cache checkbox. Then hold the web browser refresh button down until it gives you the option to empty cache and hard reload, select that, are you able to continue with the wizard?

You may need to do this on Google Chrome by the way if it doesn't work in Firefox.

[Joshie]

Didn't work.

[Netduma Fraser]

Are you able to connect to the WiFi or does it give an incorrect password? Can you try accessing the interface on other devices please and see if you can complete the wizard?

[Joshie]

I have tried it on multiple laptops already as well as phone and ipad.

Wifi works. Same problem though.

[Netduma Fraser]

Could you right click the page please, inspect element, go to the console tab, refresh the page and provide a screenshot of what shows please? 

[Joshie]

Sorry for delay. Here you are.

[Netduma Fraser]

No worries at all, could you scroll up on the console window as well please so we can see what is at the top?

[Joshie]

[Netduma Fraser]

Okay thank you, I'll pass it on to the devs to have a look.