Lawdude0670 Posted December 19, 2020 Posted December 19, 2020 Hello! First I am new to the forums here at NetDuma after trying to search first I came up with no results for my case so I decided to post myself... Hello people of NetDuma! haha.... Anyways the issue I appear to be having on my XR500 is when I enable remote management and get the port in this case "8443" and I attempt to connect to it outside of my home network I get the lethal "This Site Cant Be Reached. The connection was reset" and I cannot connect to the router... for the sake of testing purposes I even am currently allowing connections from "everyone" in the system to rule out any issues there but still no luck. Any advice?
Administrators Netduma Fraser Posted December 20, 2020 Administrators Posted December 20, 2020 Hey, welcome to the forum! What is your exact physical setup? As in what is the XR connected to, a pure modem or a modem/router (has WiFi)? If the latter have you done anything such as DMZ, bridge mode etc to ensure the XR is accessible?
Lawdude0670 Posted December 20, 2020 Author Posted December 20, 2020 Its connected to a just a pure modem the ISP I am currently using (Spectrum I know gross) when they did this install they didnt put their terrible modem/router combo in here they just gave me a modem and I used my own router which was a different netgear product until getting the DumaOS one. Attached to the left here is a photo of my remote setup
Administrators Netduma Fraser Posted December 20, 2020 Administrators Posted December 20, 2020 Okay thanks, have you made any port forwarding rules or anything like that? If so you'll need to remove them. I'd suggest switching NAT to Open in WAN Settings and see if it works.
Lawdude0670 Posted December 20, 2020 Author Posted December 20, 2020 There are no port forwarding rules that are interfering and NAT is set to open.. I even changed the port to like 2493 just to see if the port was an issue and I still cant connect outside of my network
Administrators Netduma Fraser Posted December 20, 2020 Administrators Posted December 20, 2020 Could you provide the modem model please? It could be the ISP is blocking that port if it deems it a security risk.
Lawdude0670 Posted December 21, 2020 Author Posted December 21, 2020 Yeah its a Arris Touch Stone SB6183
Administrators Netduma Fraser Posted December 21, 2020 Administrators Posted December 21, 2020 Okay so a pure modem then, there shouldn't be anything blocking this. Could you contact the ISP and see if they block any ports at all? Specifically 8443.
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