Az10 Posted November 20, 2020 Posted November 20, 2020 So I received my R2 router today tried to set it up but I can’t get an internet connection and can’t even make it to the interface. I’ve tried calling my isp to renew my ip, reset my ONT and nothing helps. I also own a xr1000 and I have no problems with the xr1000 I get an internet connection instantly . I’m not sure if I received a faulty product but if Someone can please help me out Setup: Fios Gigabit ONT to R2 Things I have tried: calling ISP to release my ip Reset my ONT Factory reset r2 New ethernet cables
Administrators Netduma Fraser Posted November 20, 2020 Administrators Posted November 20, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. I would assume you know or would have input any details such as PPPoE in to get a connection if needed as you have the XR. Have you gone through the Setup Wizard on the R2? If you connect the R2 behind the XR do you get a connection through it?
Az10 Posted November 21, 2020 Author Posted November 21, 2020 I tried connecting the R2 to the Xr and no connection
Az10 Posted November 21, 2020 Author Posted November 21, 2020 12 hours ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. I would assume you know or would have input any details such as PPPoE in to get a connection if needed as you have the XR. Have you gone through the Setup Wizard on the R2? If you connect the R2 behind the XR do you get a connection through it? I tried connecting the R2 to the Xr and no connection at this point it don’t know what to do anymore.
Administrators Netduma Fraser Posted November 21, 2020 Administrators Posted November 21, 2020 Take the XR MAC address and set that on the R2, that can sometimes trick the ISP/modem into allowing a connection.
Az10 Posted November 22, 2020 Author Posted November 22, 2020 10 hours ago, Netduma Fraser said: Take the XR MAC address and set that on the R2, that can sometimes trick the ISP/modem into allowing a connection. Still no connection
Administrators Netduma Fraser Posted November 22, 2020 Administrators Posted November 22, 2020 Okay connect it to the XR and then in R2 WAN Settings go to static and use this information, apply it and see if you get a connection. IP - 192.168.1.50 Subnet - 255.255.255.0 Gateway - 192.168.1.1
Az10 Posted November 22, 2020 Author Posted November 22, 2020 18 hours ago, Netduma Fraser said: Okay connect it to the XR and then in R2 WAN Settings go to static and use this information, apply it and see if you get a connection. IP - 192.168.1.50 Subnet - 255.255.255.0 Gateway - 192.168.1.1 Alright I tried about everything can I please receive a replacement or refund?
Administrators Netduma Fraser Posted November 23, 2020 Administrators Posted November 23, 2020 Please email [email protected] with a link to this topic and your order number and they will be able to help with that.
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