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edwardfurlong

Can't access Netduma R1 interface

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HI I recently changed the password to my netDuma R1 interface but have lost the password. I have tried to reset the router multiple times following the support guide but it does not work for some reason. Is there any other way I am able to obtain the password for the interface?

The R1 is connected via ethernet to a BT home hub 5.

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14 hours ago, edwardfurlong said:

hello, I believe that I am on the original firmware. 

That is odd as when a factory reset is done on the original firmware it wipes the need for an interface login. Does this look like the firmware version you were using?

Netduma-R1-Photos22.jpg

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I have tried this but the the R1 does not reset. I have also tried it with all the ethernet cables plugged and  unplugged. There is no reset beep when I hold down for 30 seconds or longer, the sound only happens when the R1 is turned on and off.

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