edwardfurlong 0 Posted November 7, 2020 HI I recently changed the password to my netDuma R1 interface but have lost the password. I have tried to reset the router multiple times following the support guide but it does not work for some reason. Is there any other way I am able to obtain the password for the interface? The R1 is connected via ethernet to a BT home hub 5. Share this post Link to post Share on other sites
BoiDjakoCV 19 Posted November 7, 2020 make static ip on Pc or laptop 192.168.88.2-255.255.255.0-192.168.88.1 Share this post Link to post Share on other sites
Netduma Fraser 11,684 Posted November 7, 2020 Hey, welcome to the forum! Are you on the original firmware version or are you on DumaOS? Share this post Link to post Share on other sites
edwardfurlong 0 Posted November 7, 2020 hello, I believe that I am on the original firmware. Share this post Link to post Share on other sites
BoiDjakoCV 19 Posted November 8, 2020 Morning Bud Did u Fix Problem? Share this post Link to post Share on other sites
Netduma Fraser 11,684 Posted November 8, 2020 14 hours ago, edwardfurlong said: hello, I believe that I am on the original firmware. That is odd as when a factory reset is done on the original firmware it wipes the need for an interface login. Does this look like the firmware version you were using? Share this post Link to post Share on other sites
edwardfurlong 0 Posted November 8, 2020 Yes that is the firmware I was using. Share this post Link to post Share on other sites
Netduma Fraser 11,684 Posted November 8, 2020 Hold the reset button for 30 seconds then let go and wait 1-2 minutes before accessing and see if it works. Share this post Link to post Share on other sites
edwardfurlong 0 Posted November 8, 2020 I have tried this but the the R1 does not reset. I have also tried it with all the ethernet cables plugged and unplugged. There is no reset beep when I hold down for 30 seconds or longer, the sound only happens when the R1 is turned on and off. Share this post Link to post Share on other sites
edwardfurlong 0 Posted November 8, 2020 Quote Morning Bud Did u Fix Problem? Hello, no I am still having the same problem =/ Share this post Link to post Share on other sites
Netduma Fraser 11,684 Posted November 8, 2020 If it's not resetting then unfortunately there isn't much we can we can do. You can email [email protected] and they may have some other suggestions. Share this post Link to post Share on other sites