Can't access Netduma R1 interface

[edwardfurlong]

HI I recently changed the password to my netDuma R1 interface but have lost the password. I have tried to reset the router multiple times following the support guide but it does not work for some reason. Is there any other way I am able to obtain the password for the interface?

The R1 is connected via ethernet to a BT home hub 5.

[BoiDjakoCV]

make static ip on Pc or laptop 192.168.88.2-255.255.255.0-192.168.88.1

[Netduma Fraser]

Hey, welcome to the forum!

Are you on the original firmware version or are you on DumaOS? 

[edwardfurlong]

hello, I believe that I am on the original firmware. 

[BoiDjakoCV]

Morning Bud Did u Fix Problem?

[Netduma Fraser]

14 hours ago, edwardfurlong said:

hello, I believe that I am on the original firmware. 

That is odd as when a factory reset is done on the original firmware it wipes the need for an interface login. Does this look like the firmware version you were using?

[edwardfurlong]

Yes that is the firmware I was using.

[Netduma Fraser]

Hold the reset button for 30 seconds then let go and wait 1-2 minutes before accessing and see if it works.

[edwardfurlong]

I have tried this but the the R1 does not reset. I have also tried it with all the ethernet cables plugged and  unplugged. There is no reset beep when I hold down for 30 seconds or longer, the sound only happens when the R1 is turned on and off.

[edwardfurlong]

Quote

Morning Bud Did u Fix Problem?

Hello, no I am still having the same problem =/

[Netduma Fraser]

If it's not resetting then unfortunately there isn't much we can we can do. You can email [email protected] and they may have some other suggestions.