pandagotchu Posted November 3, 2020 Posted November 3, 2020 Hi, I tried updating my router netduma r2 and I got a error saying invalid signature. I tried multiple times to update just saying to contact support.
Administrators Netduma Fraser Posted November 4, 2020 Administrators Posted November 4, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. Reboot the router and then immediately try to upgrade please.
pandagotchu Posted November 5, 2020 Author Posted November 5, 2020 I Just tired doing that didn't work for me. I tried multiple times.
Administrators Netduma Fraser Posted November 5, 2020 Administrators Posted November 5, 2020 Do a factory reset and then upgrade. If that doesn't work we may need a dev to connect and apply a fix.
pandagotchu Posted November 6, 2020 Author Posted November 6, 2020 I Tried it nothing. please get a dev to fix this problem.
Administrators Netduma Fraser Posted November 6, 2020 Administrators Posted November 6, 2020 What is your exact physical setup? - Do devices connected to the R2 get an Open NAT? Disable IPv6 in WAN/LAN and enable remote support in Settings please.
pandagotchu Posted November 6, 2020 Author Posted November 6, 2020 yeah everything is fine just want to update and doesn't work. okay i did
Administrators Netduma Fraser Posted November 6, 2020 Administrators Posted November 6, 2020 Okay thank you, I will let a developer know so they can connect, likely be Monday at the earliest. You don't need to do anything now, once I have word that the fix has been applied I'll comment back here to tell you that its fine to upgrade.
pandagotchu Posted November 13, 2020 Author Posted November 13, 2020 Anything yet? its still not working
Administrators Netduma Fraser Posted November 13, 2020 Administrators Posted November 13, 2020 Sorry about that, I've chased them now so will hopefully get it done today. Will let you know.
BingBONG Posted November 15, 2020 Posted November 15, 2020 @Netduma Fraser i am having the exact same issue, i followed all the steps above: Rebooted and tried to update immediately. Factory reset and tried to update immediately. Still receiving the following: Firmware has invalid signature, please upload a valid Netduma firmware. If you need assistance please contact Netduma Support. EDIT: I downloaded the Firmware file from the link in the forum today:https://www.dropbox.com/s/1krvgqi4peslusv/DumaOS-R2-3.0.179.sig?dl=0
Administrators Netduma Fraser Posted November 16, 2020 Administrators Posted November 16, 2020 On 11/13/2020 at 1:46 PM, pandagotchu said: Anything yet? its still not working Thank you for your patience. Please try upgrading now, if it doesn't work then reboot and then upgrade and it should be successful. 12 hours ago, JLit said: @Netduma Fraser i am having the exact same issue, i followed all the steps above: Rebooted and tried to update immediately. Factory reset and tried to update immediately. Still receiving the following: Firmware has invalid signature, please upload a valid Netduma firmware. If you need assistance please contact Netduma Support. EDIT: I downloaded the Firmware file from the link in the forum today:https://www.dropbox.com/s/1krvgqi4peslusv/DumaOS-R2-3.0.179.sig?dl=0 Not to worry, please enable remote support in Settings. Also what is your exact physical setup - is the R2 connected to a pure modem (no WiFi) or a modem/router, if so is the R2 in its DMZ?
BingBONG Posted November 16, 2020 Posted November 16, 2020 @Netduma Fraser Remote support is enabled. My router is connected to a modem/router and everything is connected to the NetDuma via ethernet cat8. I do not have access to add the R2 into its DMZ because Optimum is the worst company that doesnt allow you to customize anything.
BingBONG Posted November 16, 2020 Posted November 16, 2020 However, i'm getting an open NAT type and have not had any issues except for updating firmware
Administrators Netduma Fraser Posted November 16, 2020 Administrators Posted November 16, 2020 Okay great thank you, I'll pass on to a dev to try and get it sorted for you.
Administrators Netduma Fraser Posted November 16, 2020 Administrators Posted November 16, 2020 5 hours ago, JLit said: However, i'm getting an open NAT type and have not had any issues except for updating firmware Unfortunately we weren't able to access you, it might be that your IP changed between your last post and when the dev checked or it could be the ISP is blocking 7777, would you be able to talk with them to check at all?
pandagotchu Posted November 16, 2020 Author Posted November 16, 2020 @Netduma Fraser what about my router?
pandagotchu Posted November 16, 2020 Author Posted November 16, 2020 i been waiting since november 3rd. i just want to get this fiqured out
Administrators Netduma Fraser Posted November 16, 2020 Administrators Posted November 16, 2020 56 minutes ago, pandagotchu said: i been waiting since november 3rd. i just want to get this fiqured out I posted above for you: Thank you for your patience. Please try upgrading now, if it doesn't work then reboot and then upgrade and it should be successful.
pandagotchu Posted November 17, 2020 Author Posted November 17, 2020 @Netduma Fraser thank you so much it updated!
Kenshin Posted November 29, 2020 Posted November 29, 2020 bonjour j'ai le même problème quand je met a jour le netduma r1 avec le firmware DumaOS-R2-3.0.179 il m'affiche " Firmware has invalid signature, please upload a valid Netduma firmware. If you need assistance please contact Netduma."
Administrators Netduma Fraser Posted November 29, 2020 Administrators Posted November 29, 2020 19 minutes ago, Kenshin said: bonjour j'ai le même problème quand je met a jour le netduma r1 avec le firmware DumaOS-R2-3.0.179 il m'affiche " Firmware has invalid signature, please upload a valid Netduma firmware. If you need assistance please contact Netduma." Vous ne pouvez pas utiliser le firmware R2 avec le R1, je vous ai donné accès à la version bêta R1 maintenant.
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