XR500 - Help needed - Router is dropping our like 2 times a day

[L880NN]

Hi Team,

Netgear are asking me for £99 to get a support contract... i'd rather buy a new router thanks.

 

My XR500 is dropping out 2wice a day, I have had BT over to check the line, change the router/modem. 

 

I am checking the logs and I am getting regular DoS Attacks in the log - [DoS Attack: ACK Scan].

 

I don't think this is a legit DDOS attack. I have seen other users report the same problem. I have reset the router. I am still getting the same problem.

 

I am a non-techy, I just love to game :-) - Please can you help me get back online with a consistent connection please, thank you

 

Leighton - L880NN

[Newfoundland]

Hi, the BT homehub can’t do bridge mode and might be the issue if it’s connected to that unless it’s a modem it’s connected to.

there has been a recent increase in port scans but you should be fine unless you get a huge amount but is it the router that drops ie you lose WiFi and wired or is it the WiFi only that drops?

[Netduma Fraser]

Go to Settings > Monitoring > Connection Status please, what does it say for lease obtained/expires?

[L880NN]

Lease Obtained	1 Days, 0 Hours, 0 Minutes
Lease Expires	0 Days, 14 Hours, 17 Minutes

[Netduma Fraser]

Thanks. In Internet Setup set it to static instead of dynamic and use the same settings. Then on the BT hub set a static IP for the XR as well, same details and see if that helps.

[L880NN]

Done, it already recognized on the BT hub that the XR was in static so didn't need to change anything.

Question - shall i enable dynamic DNS on the BT Hub?

[Netduma Fraser]

Great, no you don't need to do that. Hopefully that prevents the connection dropping, do keep us updated!