shoeprano27 Posted October 30, 2020 Share Posted October 30, 2020 I cant even log in to dumaOS. also tried factry resettng. nothing. ive been having trouble all day. sometimes it would connect and when i restart,itll cme uowith sme really random problems. cant connect because there is no ip. ro just randm shit.i dont think im doing anything wrong. im pretty decent with technology. can someine help? i also went out to get a brand new router to us with the r2. a netgear cm1000v2 if it matters. im so not used to logging into a netgear as a modem. such very little options Link to comment Share on other sites More sharing options...
Martin D Posted October 30, 2020 Share Posted October 30, 2020 Hi shoeprano27 , I am facing the same problem , receieved the NETDUMA R2 on 27.10.2020 , since that time I am not able to acces the router menu. the intrnet is working, but no way to get inside the router via LAN or WIFI. I spend many hours to find the solution on the local forum , but no positive result. Dear Netduma team , what now ? I do not want to chat here 10days and leaving comments on the forum, It is needed to do some action to resolve the problem ASAP. because I did not receive any response on my e-mail , I am leaving the message here. Thank you. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2020 Administrators Share Posted October 30, 2020 11 hours ago, shoeprano27 said: I cant even log in to dumaOS. also tried factry resettng. nothing. ive been having trouble all day. sometimes it would connect and when i restart,itll cme uowith sme really random problems. cant connect because there is no ip. ro just randm shit.i dont think im doing anything wrong. im pretty decent with technology. can someine help? i also went out to get a brand new router to us with the r2. a netgear cm1000v2 if it matters. im so not used to logging into a netgear as a modem. such very little options Hey, welcome to the forum! Sorry to hear you're having this issue. Have you connected the router up as per the diagram in the guide? Can you access via http://dumaos or http://192.168.77.1 ? 2 hours ago, Martin D said: Hi shoeprano27 , I am facing the same problem , receieved the NETDUMA R2 on 27.10.2020 , since that time I am not able to acces the router menu. the intrnet is working, but no way to get inside the router via LAN or WIFI. I spend many hours to find the solution on the local forum , but no positive result. Dear Netduma team , what now ? I do not want to chat here 10days and leaving comments on the forum, It is needed to do some action to resolve the problem ASAP. because I did not receive any response on my e-mail , I am leaving the message here. Thank you. Hey, welcome to the forum! I can see that email support replied to your almost 2 hours ago and you replied as well and will be getting a replacement. They will sort that out for you. Link to comment Share on other sites More sharing options...
shoeprano27 Posted October 31, 2020 Author Share Posted October 31, 2020 On 10/30/2020 at 6:15 AM, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. Have you connected the router up as per the diagram in the guide? Can you access via http://dumaos or http://192.168.77.1 ? Hey, welcome to the forum! I can see that email support replied to your almost 2 hours ago and you replied as well and will be getting a replacement. They will sort that out for you. no I cannot. it just hangs up and sends me to an error page how do I request a replacement? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 31, 2020 Administrators Share Posted October 31, 2020 1 minute ago, shoeprano27 said: no I cannot. it just hangs up and sends me to an error page how do I request a replacement? Please email [email protected] Link to comment Share on other sites More sharing options...
Martin D Posted November 3, 2020 Share Posted November 3, 2020 On 10/30/2020 at 2:15 PM, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. Have you connected the router up as per the diagram in the guide? Can you access via http://dumaos or http://192.168.77.1 ? Hey, welcome to the forum! I can see that email support replied to your almost 2 hours ago and you replied as well and will be getting a replacement. They will sort that out for you. Hey Fraser, I received the new one, everything works fine. Thanks Link to comment Share on other sites More sharing options...
shoeprano27 Posted November 12, 2020 Author Share Posted November 12, 2020 On 10/31/2020 at 9:51 AM, Netduma Fraser said: Please email [email protected] I already emailed you guys but no response. so here I am. USPS (United States Postal Service) attempted to make a delivery to the Hawthorne, CA address (I emailed screenshots of the attempted delivery) but they said that "business closed/no access to delivery location". Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 12, 2020 Administrators Share Posted November 12, 2020 Did you use the email associated with your forum account? I'll chase them up once I know the email you used. Link to comment Share on other sites More sharing options...
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