neo1972 Posted October 22, 2020 Share Posted October 22, 2020 I've set up my r2 and I have WiFi no problem but no Internet to my ps4 or pc even though they are connected. I'm with virgin media. I'm literally pulling my hair out as to why this isn't working. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 22, 2020 Administrators Share Posted October 22, 2020 Hey, welcome to the forum! Sorry to hear you're having this issues. So all WiFi devices are fine, it's just these two devices connected via ethernet that are having trouble? Have you tried any other device via ethernet to see if they work? Have you tried different ethernet cables? Link to comment Share on other sites More sharing options...
neo1972 Posted October 22, 2020 Author Share Posted October 22, 2020 Yes all WiFi devices are good. I have 2 ps4s and a pc connected via ethernet and a sky box. All of these have no Internet connection. My cables are all new Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 22, 2020 Administrators Share Posted October 22, 2020 Is the Virgin hub in modem mode or router mode? How do you have the R2 connected to the V hub? Have you gone through the setup wizard/accessed the interface? Link to comment Share on other sites More sharing options...
neo1972 Posted October 22, 2020 Author Share Posted October 22, 2020 Yes all WiFi devices are good. I have 2 ps4s and a pc connected via ethernet and a sky box. All of these have no Internet connection. My cables are all new. I've tried modem and router mode and neither work. Its connected by ethernet cable and we went through the setup wizard too. Link to comment Share on other sites More sharing options...
neo1972 Posted October 22, 2020 Author Share Posted October 22, 2020 I've reset the r2 and started from scratch but still no connection. Very odd. It's frustrating as it was advertised plug and play. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 23, 2020 Administrators Share Posted October 23, 2020 That is really strange, can you just confirm whether the devices that are having trouble connecting via ethernet can connect to the WiFi? Link to comment Share on other sites More sharing options...
neo1972 Posted October 23, 2020 Author Share Posted October 23, 2020 Yes all connect through WiFi fine Link to comment Share on other sites More sharing options...
neo1972 Posted October 23, 2020 Author Share Posted October 23, 2020 Think i may have a faulty unit. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 23, 2020 Administrators Share Posted October 23, 2020 Please email [email protected] with a link to this topic and your order number and we can get a replacement sorted. It is my belief as well that it may be faulty. Link to comment Share on other sites More sharing options...
neo1972 Posted October 23, 2020 Author Share Posted October 23, 2020 A guy on twitter from netduma just told me to update the firmware then reset it. Sounds odd as that would surely delete the new update? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 23, 2020 Administrators Share Posted October 23, 2020 3 minutes ago, neo1972 said: A guy on twitter from netduma just told me to update the firmware then reset it. Sounds odd as that would surely delete the new update? No it doesn't delete the new update, go ahead and try it, if that doesn't work then send the email. Link to comment Share on other sites More sharing options...
neo1972 Posted October 23, 2020 Author Share Posted October 23, 2020 Looks like I've got it working. One more question. How do I invite a friend from the states with my geo filter set to UK? Link to comment Share on other sites More sharing options...
Foosinator Posted October 24, 2020 Share Posted October 24, 2020 Neo, did your firmware take a LONG time to update? I'm having the same issue but my update seems to get stuck at around 30% and doesn't progress any further. I let it go for about an hour and gave up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24, 2020 Administrators Share Posted October 24, 2020 14 hours ago, neo1972 said: Looks like I've got it working. One more question. How do I invite a friend from the states with my geo filter set to UK? That is great to hear, was it the update and reset that did it? At the bottom of this guide it gives you instructions on how to do that: http://support.netduma.com/en/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter 9 hours ago, Foosinator said: Neo, did your firmware take a LONG time to update? I'm having the same issue but my update seems to get stuck at around 30% and doesn't progress any further. I let it go for about an hour and gave up. What were you trying to upgrade to? Link to comment Share on other sites More sharing options...
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