Chompy20 Posted October 17, 2020 Share Posted October 17, 2020 Hi guys Very new to this the booklet isn’t the best tbf for help Need help on the netduma r2 got into the interface but no internet is being received or transmitted. My pc has internet but nothing in WiFi many help at all please Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. Have you gone through the setup wizard? Is the PC connected to the R2? What is your Internet Service Provider and what is the R2 plugged into exactly? Link to comment Share on other sites More sharing options...
Chompy20 Posted October 17, 2020 Author Share Posted October 17, 2020 Hi pal. no setup wizard came up all I’m struggling with is the router won’t let the WiFi devices work I’m on the super hub 3 from virgin Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 What happens when you enter the WiFi details into a device? In the WiFi settings on the R2, disable the mirror mode, give 5GHz a different name then apply. You can also choose to change the password to something different. Then try to connect the devices. Link to comment Share on other sites More sharing options...
Chompy20 Posted October 17, 2020 Author Share Posted October 17, 2020 It adds the device but no internet on the device Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 Have you changed any other options at all on the interface? Give the router a reboot and everything should get a connection. Link to comment Share on other sites More sharing options...
Chompy20 Posted October 18, 2020 Author Share Posted October 18, 2020 That’s the bit I’m confused with. trying to find a video or a help page so I can get it working. move since reset the router again and when the interface starts up it’s saying it cannot find a internet connection so now I’m lost Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 I have Virgin and it is basically plug and play into this so should be relatively simple. Do you have the V hub in modem or router mode? Link to comment Share on other sites More sharing options...
Chompy20 Posted October 18, 2020 Author Share Posted October 18, 2020 I had it in modem mode but nothing worked. Have you got a picture of the setup of the modem and router wires Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 I think their modem mode is a bit flaky, I leave it in router mode. All you do is connect the R2 internet port (blue) to one of the LAN ports on the V hub, then reboot the R2 and you should get a connection. Link to comment Share on other sites More sharing options...
Chompy20 Posted October 18, 2020 Author Share Posted October 18, 2020 I’ve sorted it now. Factory reset the netduma 3 times then reset the modem and now it works. thanks for all your input Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 Great to hear that, thanks for posting the solution. If you have any further questions/issues let us know and we'll be happy to help. Link to comment Share on other sites More sharing options...
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