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Netduma r2 help


Chompy20

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Posted

Hi guys 

Very  new to this 

the booklet isn’t the best tbf for help 

Need  help on the netduma r2 

got into the interface but no internet is being received or transmitted. My pc has internet but nothing in WiFi 

many help at all please 

  • Administrators
Posted

Hey, welcome to the forum!

Sorry to hear you're having this issue. Have you gone through the setup wizard? Is the PC connected to the R2?

What is your Internet Service Provider and what is the R2 plugged into exactly?

Posted

Hi pal. 
 

no setup wizard came up 

all I’m struggling with is the router won’t let the WiFi devices work 

 

I’m on the super hub 3 from virgin 

  • Administrators
Posted

What happens when you enter the WiFi details into a device? 

In the WiFi settings on the R2, disable the mirror mode, give 5GHz a different name then apply. You can also choose to change the password to something different. Then try to connect the devices.

  • Administrators
Posted

Have you changed any other options at all on the interface? Give the router a reboot and everything should get a connection.

 

Posted

That’s the bit I’m confused with. 
trying to find a video or a help page so I can get it working. 
move since reset the router again and when the interface starts up it’s saying it cannot find a internet connection so now I’m lost 

  • Administrators
Posted

I have Virgin and it is basically plug and play into this so should be relatively simple. Do you have the V hub in modem or router mode?

Posted

I had it in modem mode but nothing worked. Have you got a picture of the setup of the modem and router wires 

  • Administrators
Posted

I think their modem mode is a bit flaky, I leave it in router mode. All you do is connect the R2 internet port (blue) to one of the LAN ports on the V hub, then reboot the R2 and you should get a connection.

Posted

I’ve sorted it now. 
Factory reset the netduma 3 times then reset the modem and now it works. 
 

thanks for all your input 

  • Administrators
Posted

Great to hear that, thanks for posting the solution. If you have any further questions/issues let us know and we'll be happy to help.

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