Ping heat map

[Derek2626]

How did my ping go from 9ms to the New York area server to 60+???  It’s always been really low

Somehow I have a 9ms ping across the world on the bottom right corner of the map!?

I flushed cloud, rebooted router, nothing changed 

 

[Netduma Fraser]

Is it mislocated on heatmap or the Geo-Filter as well? 

I also see you're on an old 3.0 version so would recommend updating to the latest here: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/Latest-firmware-download/td-p/1976833/jump-to/first-unread-message

[Derek2626]

It’s not mislocated, the one in New York (orange colored) used to be 8-9ms as far back as I can remember, now it’s 60+, but that 9ms (green colored) bottom right just showed up...I tried updating and it said no updates were available, I ll try again....thanks Fraser!

[Derek2626]

I updated the firmware, still have a high ping, it’s the closest server to me and like I said I usually had 9ms now it’s 68

[Netduma Fraser]

Click on both on the heatmap, then copy their IP addresses and use iplocation.net to look them up. Is the 60+ one further away and is the 9ms one actually supposed to be in NY? 

[Derek2626]

So the one that’s is physically showing in New York on the heat map is actually located in Utah...the one across the world at 9ms is located in New York...plot twist, I just did a new heat map today and that 9ms one on my picture above is gone

[Netduma Fraser]

It's probably not gone but rather one of the ones that failed to ping and that can be for any number of reasons. Could you provide the IPs of both servers please so we can correct their location?